Cloud Support Eng. I

2 months ago

Bengaluru, India AWS India - Karnataka Full time

Bachelor’s degree OR equivalent experience in a technical position, Requires minimum of 1-3yrs experience in relevant technical position
- Oracle/ Mysql/ PostgreSQL/ SQL Server - DB performance tuning and troubleshooting
- Experienced at setting up monitoring / alarming for production DB environments
- Some experience with NoSQL technologies like DynamoDB, Redis, MongoDB, Cassandra or Riak
- Linux/Windows system administration fundamentals.
- Experienced with Linux/Windows system monitoring and analysis
- Good understanding of distributed computing environments
- Good understanding on DNS, TCP/IP protocols.
- Excellent oral and written communication skills
- Excellent troubleshooting skills with customer service experience / strong customer focus
- Self-starter who is excited about learning new technologies on a regular basis

Amazon has built a reputation for excellence with examples of being the best in customer service, most trusted and most innovative company. Amazon’s technology business has a history and tradition of leading the world in web related technologies and services. Amazon Web Services (AWS) is seeking highly motivated Database Engineers who are passionate about technology, want to work with the fastest growing Cloud Platform in the world and deliver extraordinary customer experience.

We are seeking people with strong Database and Linux skills to join growing Support Engineering team in Bangalore. You will be responsible for directly supporting customers from all over the world and be able to develop your skills across the AWS platform.Since we’re working in the Cloud, you will need to be very comfortable with not only Database Internals but also networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing. If you fit the description, you might be the person we are looking for

Key job responsibilities
Learn and use ground-breaking technologies

If you fit the description, you might be the person we are looking for We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

A day in the life
- First and foremost this is a customer support role - in The Cloud.
- Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.
- Career development: We promote advancement opportunities across the organization to help you meet your career goals.
- Training: We have training programs to help you develop the skills required to be successful in your role.

We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
- Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
- AWS Premium Support is 24/7/365 operations and shift work will be required in afternoon i.e. 1 PM to 10 PM IST

About the team
Learn and use ground-breaking technologies

If you fit the description, you might be the person we are looking for We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

Bangalore, KA, IND
- Experience with query analyzers and query tuning / slow query optimization etc.
- Exposure to Virtualization (VMware, Xen, Hypervisor)
- Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR
- Exposure to security concepts / best practices
- Understanding on IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network
- Monitoring / Troubleshooting tools

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