Job Opening for Customer Support Executive

3 weeks ago

Kolkata West Bengal, India Kaapro Management Solutions Full time

Opening: 1 Nos.- Job ID: 66462- Employment Type: Full Time- Reference:
- Work Experience: 1.0 Year(s) To 2.0 Year(s)- CTC Salary: 1.44 LPA TO 1.80 LPA- Location:

- Kolkata

Posted On: 21st Aug, 2023
**Responsibilities**:

- Understanding the products and services provided by the company.
- Preparing company policies and procedures.
- Developing training lessons with service delivery systems.
- Managing a team of Customer Support Representatives.
- Resolving customer complaints and queries.
- Providing detailed information to customers.
- Monitoring the performance of individual representatives.
- Maintaining records of each phone call for future reference.
- Assisting the HR department with hiring new employees.
- Providing the new employees with training sessions for enhancing their skills.
- Offering exceptional customer service and satisfaction.
- Following up with customers for any further information.
- Taking feedback from the customers.
- Negotiating the terms and conditions with the customer.
- Contributing the work to the company’s knowledge base.
- Maintaining a healthy relationship with the clients.
- Adhering to the company’s rules and regulations.

**Key Skills**:

- Customer Relationship Executive
- Customer Care
- Customer Support Executive

**Company Profile**:
The client is-nbsp;a systematic syne-gy of integ-ity, p-ofessionalism and c-eative solution enginee-ing in the field of Audit, Assu-ance, Management Consultancy and -elated se-vices. The fi-m has expe-tise in the field of Taxation, -egulato-y and Financial Compliance along with its specialized se-vices in Statuto-y Audit, Tax Audit, Stock Audit as well as development of Financial/Accounting/Inte-nal Cont-ol and Inte-nal Audit Manuals.

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