Customer Care Executive

1 month ago

Mumbai, India Railofy Full time

About the Team and Role:
Railways are the backbone of India. However, the passenger experience is broken across the board. Starting with food, where the food served in pantries & platforms is not fit for human consumption, Railofy is on a mission to create the largest & the most trustworthy brand in this space. Since launch in Jan 2020, Railofy has scaled to become the leading online food brand in each of the stations that it operates.

We are a VC-funded startup solving one of the biggest transportation problems India faces. Most passengers in India travel long distance by IRCTC trains. At time of booking, approx 1 out of every 2 passengers end up with a Waitlisted or RAC ticket. This creates a lot of anxiety for passengers, as Railway only announces only 4 hour before departure if they have a confirmed seat. We solve this problem through our Waitlist & RAC Protection. Protection can be bought against each IRCTC ticket at time of booking. If train ticket is not confirmed, we fly the passenger to the destination. Our team consists of 3 Founders from IIT, IIM and ISB.

We are looking for an experienced Customer Care Executive to join our growing team. The Customer Care Executive is responsible for delivering excellent customer service and ensuring customer satisfaction. This includes responding to customer inquiries in a professional and timely manner, resolving any customer complaints or issues, and providing helpful advice and guidance on our products and services.

**Responsibilities**:

- Resolve any customer complaints or issues.
- Provide helpful advice and guidance on our products and services.
- Maintain up-to-date knowledge of our products and services.
- Monitor customer feedback and identify areas where we can improve our service.
- Generate reports on customer interactions.
- Develop relationships with customers to ensure loyalty.
- Following up with customers to ensure their issues are resolved and they are satisfied with the company's service.

**Requirements**:

- Minimum education qualification - Graduation.
- Minimum of 1 year of experience in a similar role.
- Excellent communication skills, both verbal and written, as well as problem-solving and conflict resolution skills.
- Patient, empathetic, and have a customer-centric approach.
- Proven ability to build relationships with customers.
- Ability to work independently as well as part of a team.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Commuter assistance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

**Speak with the employer**
+91 9113649589
Expected Start Date: 24/04/2023

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