Tele Calling Executive

6 months ago

Banaswadi Bengaluru Karnataka, India Medico Pilot Pvt Ltd. Full time

**Job Title**: Tele Calling Executive

**Job Summary**: Initiate telephonic contact with existing and prospective leads in order to make the leads attend the webinar meetings.

**Responsibilities and Skills**:
**Main Responsibilities**:

- Contacting respective leads and making them aware of the webinar conducted by the company.
- Contacting existing leads as well as prospective leads using scripts.
- Following up with the leads and ensuring their attendance in the webinar.
- Asking questions to the leads and understanding their specifications.
- Resolving queries and issues related to the webinar.
- Making records of all the phone calls.
- Maintaining the database of the leads on a regular basis.

**Qualification and Skills**:

- Languages - English & Kannada (mandatory) + Telugu/Tamil/Hindi (Total Any 3)
- Fresher (Any qualification)
- Age - 20-30
- Basic computer skills
- Good communication skills

**Main Job Description**

A telecalling executive, also known as a telesales or telemarketing executive, is responsible for reaching out to potential customers over the phone to promote products, services, or campaigns. Their main goal is to generate leads, make sales, or gather information from prospects. Here are the key roles and responsibilities of a telecalling executive:
1.Outbound Calling: Make outbound calls to a list of prospective customers provided by the company to pitch products, services, or promotional offers.

2.Lead Generation: Identify potential customers and generate leads through cold calling or warm calling techniques.

3.Product/Service Knowledge: Have a thorough understanding of the products or services being offered to effectively communicate their features and benefits to potential customers.

4.Building Rapport: Build a positive and professional rapport with potential customers to create a friendly and approachable atmosphere during the call.

5.Handling Objections: Address customer objections and concerns effectively and attempt to convert them into sales opportunities.

6.Script Adherence: Follow predefined scripts and guidelines while making calls to ensure consistency in messaging and to deliver the intended sales pitch.

7.Data Entry: Accurately record and maintain customer information and details of the calls made in the company's database or CRM system.

8.Meeting Sales Targets: Work towards achieving individual and team sales targets as set by the organization.

9.Follow-Up Calls: Conduct follow-up calls with potential customers to nurture leads and convert them into sales.

10.Customer Feedback: Gather feedback from customers and provide insights to the marketing and sales teams to improve product/service offerings and overall customer experience.

11.Upselling and Cross-Selling: Identify opportunities to upsell or cross-sell additional products or services to customers during the conversation.

12.Customer Service: Provide exceptional customer service to address customer queries, resolve issues, and ensure customer satisfaction.

13.Market Research: Conduct market research to identify potential target segments, customer preferences, and competitor offerings.

14.Compliance: Ensure compliance with relevant telecalling regulations and company policies during customer interactions.

15.Time Management: Efficiently manage time and call volumes to maximize productivity and achieve daily call targets.

16.Reporting: Prepare regular reports on call metrics, lead generation, and sales performance for review by supervisors and management.

17.Continuous Learning: Stay updated with product knowledge, industry trends, and sales techniques to enhance telesales skills.

18.Maintaining Records: Keep accurate records of call outcomes, sales data, and customer interactions for future reference and analysis.

19.Adaptability: Be adaptable to different customer personalities and situations, and tailor the sales approach accordingly.

20.Team Collaboration: Collaborate with colleagues and sales teams to share best practices and strategies for improving overall sales performance.

As a telecalling executive, effective communication skills, persuasiveness, and a positive attitude are essential. Success in this role depends on building rapport with potential customers, handling objections tactfully, and consistently striving to meet sales targets..

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Paid time off

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Banaswadi, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Sales: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)
- Kannada (preferred)

Work Location: In person

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