Customer Support-associate

4 weeks ago

Bengaluru, India AppsForBharat Full time

**About AppsforBharat**:
We are developing a range of mobile and web apps that will holistically address the devotional and spiritual needs of our users. Our first app (Sri Mandir) was launched in November 2020 — this app is at the intersection of spiritual offerings and gaming, and with that, we are moving a large offline behaviour online. It already has 3+ million Monthly Active Users with a 4.8 rating on Google Play Store.
- The user love we have been getting is overwhelming & inspiring; and with our growth rate, we will be serving tens of millions of users in a few months.

We are alumni of IITs & IIMs, and have previously built and scaled high-growth startups. We are a Series-A funded startup, backed by Sequoia Capital, Elevation Capital, BEENEXT, and Matrix Partners. We are now adding more hands to our team in Bengaluru, India.

**Hero App Srimandir**:
Sri Mandir is a flagship product that is conceptualised, developed and promoted by AppsForBharat.
- Sri Mandir is created to fulfil the devotional and spiritual needs of hundreds of millions of Indian users. Sri Mandir offers a virtual temple experience where devotees can set up their own temple, offers utilitarian sections where one can view daily Panchang and take astrology consultation, and also helps people connect with religious institutes, and cultural leaders through communities. Sri Mandir also offers a carefully curated vast repository of ancient texts, mythological stories, simple versions of Geeta interpretations and stories about saints and their life to know more depth of Hinduism.

**Key Responsibilities**:
Proactively attend all the queries, complaints, requests across the company coming from users.-
- Raise issues to the concerned teams and follow up for resolutions-
- Proactively and continuously keep the customer and stakeholders informed about the status of the problemSolving complex customer service issues and proactively working on improving metrics**What we are looking for**:

- Good command over English & Hindi Language, ability to effectively communicate information in written format.- A problem
- solving attitude-
- High level of enthusiasm about helping and serving clients, strong customer and solution-oriented personality.-
- Proficiency with Microsoft Office- Desire to work in a rapidly scaling startup.

**Additional Perks**:

- Our office is located in the green and leafy streets of HSR Layout, Bangalore, and is designed to feel like a mindfulness zone with the sound of falling water, greenery, great books to read, great coffee/tea, and a great team alongside you to build with.

As a company, we believe in autonomous small teams for maximum impact. We strive for organisational growth to align with your growth as an individual. We sincerely work towards building an inclusive culture where we celebrate your individuality and ideas are encouraged by everyone. We seek people who naturally demonstrate our values, who understand India, the challenge ahead of us, but can also solve this for the rest of the world. In addition, we also have:
- A competitive salary.-
- Equity in a high growth & great potential company.-
- Peaceful & pet-friendly office at the heart of HSR Layout.-
- Medical cover for you and your loved ones.Do your most meaningful work alongside us. Be a part of something big

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