Customer Support Executive

4 weeks ago

Hadapsar Pune Maharashtra, India Genesis HR Services Full time

**Job Title**: Customer Support

**Job Type**: Full-time (Work From Office)
**Location**: Pune (Hadapsar)
**Shift Timing**: 24/7 Rotational Shifts
**Working Days**: 5 Days (2 Days Rotational Off)
**Joining**: Immediate (Batch starts every Tuesday & Thursday)

**About the Role**:
**Key Responsibilities**:

- Handle inbound/outbound customer inquiries via voice calls in a professional manner.
- Provide solutions to customer queries and ensure a high level of customer satisfaction.
- Adhere to company policies and maintain consistent quality standards in every interaction.
- Collaborate with team members and other departments to resolve customer issues effectively.
- Maintain a positive and helpful attitude while managing customer communications.

**Requirements**:
**For Freshers**:

- Up to 3 LPA (20K per month)
- **Minimum 6 months of experience in International Voice Process**: Up to 3.5 LPA
- **Minimum 1 year of experience in International Voice Process**: Up to 4.5 LPA (33K per month)
- Fluency in English (spoken and written).
- Ability to manage calls and provide exceptional service.
- Ability to work in 24/7 rotational shifts.
- Strong interpersonal and communication skills.
- Comfortable working in a fast-paced and target-driven environment.

**Additional Details**:

- **Cabs**: 2-way cabs available.
- **Work Environment**: Office-based; Work from Office role.
- **Eligibility**: Undergraduates and Graduates both are welcome to apply.
- **Immediate Joining**: We are looking to fill this position immediately.

If you are a motivated individual looking to build a career in customer support with a global company, we encourage you to apply. This is a great opportunity to enhance your skills and grow with us.

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹5,500,000.00 per year

Schedule:

- Night shift
- Rotational shift
- US shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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