Customer Service Representative

4 weeks ago


Satellite Ahmedabad Gujarat, India Shukla Information Solutions Pvt Ltd Full time

**CSR (Patient Coordinator)**

**Company**: Shukla Information Solutions

**Type**: Full-time, Fixed Night Shifts (5 days/week)

**About Shukla Information Solutions**:
Shukla Information Solutions is a leading provider of innovative technology solutions in the healthcare sector. We specialize in assisting hospitals and healthcare facilities in streamlining their operations and improving patient care through cutting-edge virtual assistance services.

We are seeking a dedicated Virtual Assistant to join our team and play a crucial role in coordinating patient interactions for our US-based hospital clientele. As a Virtual Assistant, you will be responsible for facilitating seamless communication between patients and healthcare providers, ensuring a positive patient experience throughout their journey.

**Responsibilities**:

- Coordinate patient referrals and transfers between healthcare facilities, ensuring accurate and timely documentation of patient information.
- Collaborate with healthcare professionals to ensure proper scheduling of appointments and follow-up care.
- Maintain confidentiality and adhere to HIPAA regulations when handling sensitive patient information.
- Utilize digital tools and electronic medical records systems to update patient records and track appointment schedules.
- Provide administrative support, such as data entry, appointment reminders, and insurance verification.
- Assist in resolving any patient issues or complaints in a professional and empathetic manner.
- Stay updated on hospital policies, procedures, and services to provide accurate information to patients.

**Requirements**:

- Bachelor's degree in healthcare administration, business administration, or a related field (preferred).
- Proven experience in customer service or administrative roles, preferably in a healthcare setting.
- Excellent communication skills, both verbal and written, with a strong ability to empathize and communicate effectively with patients from diverse backgrounds.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Attention to detail and strong organizational skills.
- Familiarity with HIPAA regulations and patient confidentiality guidelines.
- Willingness to work night shifts and adapt to a flexible schedule based on business needs.

**Benefits**:

- Competitive salary
- Comprehensive training and development programs
- Opportunities for career growth and advancement
- Paid time off and holidays
- Leave Encashments
- Attendance Bonus
- PF benefits

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Food provided
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- US shift

Work Location: In person

Application Deadline: 03/05/2024
Expected Start Date: 06/05/2024



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