Customer Service Representative

3 weeks ago

Kalyani Nagar Pune Maharashtra, India AM Infoweb Pvt. Ltd Full time

**Job description**
- Act as a mediator between insurance company's/law firms and hospitals, doctors, clinics medical facilities.
- Do a follow-up on medical reports of patients who have been discharged from the mentioned medical institutes.
- The main aim is to get the medical facility reports within the time frame mentioned by the client.

**Key Responsibilities**:

- Handle inbound and outbound calls to medical facilities, doctors' offices, and other healthcare providers to retrieve medical records.
- Navigate through medical records systems efficiently to locate and retrieve requested information.
- Verify the accuracy and completeness of medical records retrieved, ensuring compliance with legal and regulatory requirements.
- Communicate effectively with healthcare professionals to obtain necessary documentation in a timely manner.
- Document all interactions and maintain detailed records of medical records retrieval activities.
- Collaborate with internal teams to ensure the timely delivery of medical records to clients.

**Requirements**:

- Excellent communication skills in English, both verbal and written.
- Strong interpersonal skills and the ability to build rapport with clients.
- Basic knowledge of medical terminology is preferred but not mandatory.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Minimum educational qualification: Graduation/Awaiting final semester results.

**Benefits**:

- Competitive salary package up to 25,000 CTC monthly.
- Comprehensive training program provided.
- Opportunity for career advancement and skill development.
- Positive and collaborative work culture.
- Employee benefits such as medical insurance and incentives.
- PSTI (Process specific tenure incentive) of 5000 per month.
- Fixed US shift /Saturday Sunday Off / Over Time Paid.
- Work location: Kalyani Nagar, Pune.
- Paid Transport facility is provided.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Evening shift
- Monday to Friday
- Night shift
- UK shift
- US shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Kalyani Nagar, Pune, Maharashtra: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

Work Location: In person

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