Ero (Emergency Response Officer) (Bpo/callcenter

2 weeks ago


Camp Pune Maharashtra, India BVG INDIA LTD Full time

Job Descriptions:
ERO is call taking person who answers the calls made on emergency no. (108), collects information regarding event/victims/event location and send emergency services (medical/police/fire) to the event location according to the need of the situation. Role &

**Responsibilities**:

- Handle incoming calls on 108
- Ensuring excellent customer service.
- Giving appropriate resolution to the caller query / request & Complaints (QRC)
- Dispatching ambulance / Police & Fire to the event location as required
- Maintain all information in system as required
- Report TL / Managers for performances
- Perform operational work as assigned

Competency Criteria:

- Any Graduate
- Language proficiency - English - Hindi - Marathi
- Typing Speed 25-30 WPM, Accuracy Min
- 80%
- Focused on the outcome for the team and the company
- Strong aptitude to learning new skills
- Excellent general IT skills and knowledge - MS. Office - Word/PowerPoint/Outlook/Visio

Major Skills & Attributes:

- Quality
- Scheduled adherences - Login Time / Break Time / Attendance / Leave

**Salary**: ₹13,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Aundh camp, New sangavi, Pune - 411027, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Good Communication Skill
- Exceptional listening and analytical skills
- Must be Good Knowledge of Microsoft Office (Word, Excel & Power Point)
- Must be self-motivator and self-starter
- Ability to multi-task under high-pressure situations

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

**Speak with the employer**
+91 8411009192


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