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Customer Relationship Officer
2 months ago
1. Answering customer’s questions about our company’s products or services.
2. Processing orders and transactions.
3. responding to customer inquiries within company hours.
4. Providing proactive customer outreach.
5. engaging in customer conversations on social media & proactively asking customers for feedback.
6. Handling customer complaints.
7. Collecting and analyzing customer feedback.
8. Responding to customer reviews.
9. Tracking customer service KPIs and metrics.
10. Escalate unresolved issues to relevant internal teams.
Qualification:
- Any degree with relevant work experience
- Good communication skills with system knowledge
- Passion to handle and interact with customers.
- Ability to multitask.
Package : 1.45L- 1.8L CTC
Pay: ₹145,000.00 - ₹180,000.00 per year
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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