Helpdesk Executive

3 weeks ago

Ghaziabad, India Gaursons india Pvt. Ltd. Full time

Welcome guests during check-in and giving a found farewell to guest while checkout.
- Handling guest complaints and concerns in an efficient and timely manner.
- Overseeing VIP guests, arrivals and departures.
- Coordinating and multi-tasking job duties in a busy environment.
- Responsible for **maintaining open lines of communication between staff and guests**.
- Answer calls professionally
- Greet persons entering organization.
- Respond to customer inquiries
- Research required information using available resources
- Handle and resolve customer complaints
- Enter customer information
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Complete call logs and produce call reports
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Stay current with system information, changes and updates
- Ensure knowledge of staff movements in and out of organization
- Maintaining Confidentially of Organization information
- Maintain safe and clean reception area by complying with procedures, rules and regulations
- Deal with queries from the public and customers.

**Salary**: ₹25,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

**Language**:

- English (required)

**Speak with the employer**
+91 9999537035

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