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Customer Care Service
3 weeks ago
JD for process:
- Serve as the primary point of contact for customers, addressing inquiries, scheduling service appointments, and providing information about our products and services.
- Listen attentively to customer concerns or complaints, demonstrating empathy and understanding work to resolve issues to the customer's satisfaction.
- Coordinate with the service team to ensure timely completion of service appointments and communicate updates or changes to customers as needed.
- Maintain accurate records of customer interactions, service appointments, and follow-up communications using our CRM system.
- High school diploma or equivalent; additional education or training in customer service or automotive technology preferred.
- Proven experience in a customer service role, preferably in the automotive industry.
- Excellent communication skills, both verbal and written, with the ability to convey technical information in a clear and understandable manner.
- Strong interpersonal skills, with the ability to build rapport and establish positive relationships with customers and colleagues.
- Ability to multitask and prioritize workload in a fast-paced environment, while maintaining a high level of accuracy and attention to detail.
- Problem-solving skills and the ability to remain calm and composed under pressure, especially when dealing with difficult or irate customers.
- Flexibility to work evenings, weekends, and holidays as needed to accommodate customer needs and service schedules.
- Passion for automobiles and a genuine desire to help customers with their automotive needs.
- Commitment to delivering exceptional customer service and always representing the company in a professional and positive manner.
**Job Types**: Full-time, Permanent
Pay: ₹30,000.00 - ₹35,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus
Application Question(s):
- ITI Diploma/ Automobile engineer/ Graduate (Good with automobile technical knowledge )
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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