Online Sales Coordinator
2 weeks ago
ONLINE SALES COORDINATOR
**Responsibilities**:
- Manage all online activity in relation to order management, sales, conversion and reporting
- Driving the sales performance of the e-commerce platform
- Work with Website and marketing team to improve sales
- Inventory Management o Understand product category and products o Examining sales-related metrics to inform restocks. o Forecast future demand based on past sales o Working closely with demand planning and warehousing teams in order to ensure smooth order fulfillment o Monitoring the promotional campaigns o Providing insights on customer shopping trends to support assortment selection and identify assortment gaps
- Customer Support o Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments through communication channels such as Facebook, Instagram, Wati,
LinkedIn and Twitter o Providing insights on customer experience and collecting valuable feedback over call o Take confirmation for COD orders
- Order Management o Responsible for processing and dispatching orders on a regular basis as well as returns and exchange management. o Track the shipped order in daily manner, Discuss with the concerned authorities and take necessary action for any delayed order delivery
Expected Start Date: 25/01/2024
**Job Types**: Full-time, Permanent
**Salary**: ₹13,000.00 - ₹18,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Internet reimbursement
Day range:
- Monday to Friday
- Weekend availability
Shift:
- Day shift
- Fixed shift
Travel requirement:
- No travel
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Ability to Commute:
- Ernakulam, Kerala (required)
Ability to Relocate:
- Ernakulam, Kerala: Relocate before starting work (preferred)
Work Location: In person
**Speak with the employer**
+91 7594974435
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