Process Trainer

1 month ago


Pune Maharashtra, India Wipro Limited Full time

Pune, India
- DOP
- 3068139

**Job Description**:

- Develop and Deliver Training Programs.
- Create comprehensive training programs and materials for the required skillsets to address the needs of different learner levels.
- Conduct engaging and interactive training sessions for small and large groups.
- Utilize various teaching methodologies, multimedia resources, and hands-on exercises to enhance the learning experience.
- Deliver process training to new hire batches as per the client requirements which may also include support during On Job Training, production support as an SME.
- Design assessments to evaluate the participants' understanding and knowledge retention.
- Provide constructive feedback and personalized guidance to learners to support their learning journey.
- Stay updated with the latest advancements and best practices in the technical domains covered and incorporate them into the training material.
- Continuously learn and explore new technology topics, advancements, and industry trends to extend training offerings and ensure relevancy.
- Gather feedback from learners and use it to improve training content and delivery methods.
- Work with other departments to gather TNA/TNI and close knowledge gaps with the help of sessions and triages.
- Collaborate with the Capability Build Team and relevant stakeholders to align training objectives with organizational goals.-
Roles & Responsibilities:

- Develop and Deliver Training Programs.
- Create comprehensive training programs and materials for the required skillsets to address the needs of different learner levels.
- Conduct engaging and interactive training sessions for small and large groups.
- Utilize various teaching methodologies, multimedia resources, and hands-on exercises to enhance the learning experience.
- Deliver process training to new hire batches as per the client requirements which may also include support during On Job Training, production support as an SME.
- Design assessments to evaluate the participants' understanding and knowledge retention.
- Provide constructive feedback and personalized guidance to learners to support their learning journey.
- Stay updated with the latest advancements and best practices in the technical domains covered and incorporate them into the training material.
- Continuously learn and explore new technology topics, advancements, and industry trends to extend training offerings and ensure relevancy.
- Gather feedback from learners and use it to improve training content and delivery methods.
- Work with other departments to gather TNA/TNI and close knowledge gaps with the help of sessions and triages.
- Collaborate with the Capability Build Team and relevant stakeholders to align training objectives with organizational goals.-
Qualifications:

- 100% Voice- EST (US Time Zone)- CCNA certification- 24- BPO experience in Telecom, Networking training.- Order Management(Comms)
- CCNA Certification is mandatory, CCNP will be added advantage.
- Strong CCNA level knowledge with CCNP level added advantage.
- Proven experience in designing & delivering networking training program.
- Excellent communication & presentation skills.
- Hand-on is must on various networking devices - Routers, Switch, Firewall, WLC.
- Strong problem solving & troubleshooting skills.
- Should be able to create documentation for technical topics with various MS-office tools.
- Ability to adapt training programs to different learning styles and skill levels.
- Organizational and project management abilities.We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.


  • Process Trainer

    4 weeks ago


    Baner, Pune, Maharashtra, India CareerGo Staffing Solutions Full time

    BPO Trainer Job Discription We are looking for a dynamic call center trainer to join our company. In this role, you'll be responsible for scheduling and conducting training sessions for both new and experienced call center agents, managing the training budget, and supporting employees to keep productivity up. To ensure success as a call center trainer,...

  • Process Trainer

    1 month ago


    Hadapsar, Pune, Maharashtra, India AMS COMTEL BPMS Full time

    **Company Profile**:AMS Comtel business process management services Pvt Ltd is the Indian subsidiary of comtel solutions Pvt. Ltd, Singapore. Comtel solutions have been working in the area of technology and IT services for than 15 Years. AMS Comtel is positioned to be comtel solution’s global business process solution provider (Business and knowledge...

  • Process Trainer

    5 days ago


    Mumbai, Maharashtra, India Career Choice Solution Full time

    Process Trainer... - Developing training modules and materials tailored to specific processes - Conducting interactive training sessions and workshops - Assessing employee performance and providing feedback - Updating training materials based on process changes or improvements - Maintaining records of training activities and employee progress Requirements...

  • Process Trainer

    1 week ago


    Mira Road, Mumbai, Maharashtra, India Melda HR Services Full time

    1) Require process trainer from BPO Sales or Collection background, highly preferred from Banking/ Collection for one of the leading bank in India 2) Conducting Product and process training at all levels - Telecaller, Team Leader and Team Manager 3)Ensuring the training module get update on timely basis 4) Conducting motivational training for the Team to...

  • Process Trainer

    1 month ago


    Malad, Mumbai, Maharashtra, India Global Services Full time

    Ensure successful execution of training needs - Measure program training effectiveness - Send reports/MIS to the Operations team on the progress/pending status of activities - Review content at regular intervals to ensure all updates are incorporated - Participate in Internal & External Calibrations - Conduct refresher trainings based on TNI - Manage...

  • Process Trainer

    4 weeks ago


    Goregaon, Mumbai, Maharashtra, India Teleperformance Full time

    Designation - Process Trainer Min Exp - 2+ proven experience Location - Malad Should know about TNA & TNI **Job Types**: Full-time, Regular / Permanent **Salary**: ₹257,029.00 - ₹520,630.00 per year **Benefits**: - Leave encashment - Paid sick time - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus - Yearly...

  • Process Trainer

    1 month ago


    Pune, India Eminent Digitals Full time

    **Job description** - Responsible to deliver process training and skills development training as needed by the business for the new hire batches - Responsible for preparing, conducting and evaluating technical training programs. - Write literature and material/Content to be used in programs as and when required. - Proactively coach, mentor and counsel by...

  • Process Trainer

    4 weeks ago


    Pune, India Eminent Digitals Full time

    **Roles and Responsibilities** - Responsible to deliver process training and skills development training as needed by the business for the new hire batches - Responsible for preparing, conducting and evaluating technical training programs. - Write literature and material/Content to be used in programs as and when required. - Proactively coach, mentor and...

  • Process Trainer

    1 month ago


    Andheri, Mumbai, Maharashtra, India Atreus Consultant Full time

    Position : Process Trainer Required : 2 Years of experience as a Trainer from BPO with excellent communication and training knowledge. Salary : Upto 5 LPA Location : Andheri Pay: ₹35,585.38 - ₹46,598.32 per month **Benefits**: - Flexible schedule - Health insurance - Life insurance Schedule: - Monday to Friday - Morning shift - Rotational...

  • Process Trainer

    1 month ago


    Pune, India Covi-Sense Full time

    we are #hiringnow!! Role: process Trainer Skills: Good Communication skills. Exp - 2+ yrs of exp in Training At least 1 yr min of team handling Must be a Graduate or equivalent Experience in #bankingproducts/ processes Experience in #inboundcalls/ #bpo Location : Pune Schedule: - Day shift Ability to commute/relocate: - Pune, Maharashtra: Reliably...

  • Process Trainer

    1 month ago


    Mumbai, Maharashtra, India Indigital Tecnologies LLP Full time

    **JD: Process Trainer** **Company Profile**: Indigital Technologies LLP is a pioneer Health-Tech firm with a focus on Innovative technology-based-solutions in Healthcare segment. Company’s main area-of-focus includes Engaging Patient Support Programmes, Gamification in healthcare education, Innovative Customer engagement campaigns, Doctors Clinic...

  • Process Trainer

    1 month ago


    Pune, India Eajami IT Solutions Full time

    Looking for a dynamic and challenging work environment? Then, join our team. We are looking for talented individuals who are passionate about technology and committed to delivering top-notch solutions to our clients. As part of our team, you’ll have the opportunity to work on cutting-edge projects and develop your skills while collaborating with a team of...

  • Process Trainer

    4 weeks ago


    Majiwada, Thane, Maharashtra, India Venuz Job Consultancy Full time

    Must have trainers experience from BPO sector min 6 months to 12 months **Salary**: ₹26,000.00 - ₹28,000.00 per month **Benefits**: - Health insurance - Paid sick time - Provident Fund Supplemental pay types: - Yearly bonus **Education**: - Diploma (preferred) **Experience**: - Process Training: 1 year (required) - total work: 4 years...

  • Process Trainer

    1 week ago


    Malad, Mumbai, Maharashtra, India Career Choice Solution Full time

    Developing training modules and materials tailored to specific processes - Conducting interactive training sessions and workshops - Assessing employee performance and providing feedback - Updating training materials based on process changes or improvements - Maintaining records of training activities and employee progress Requirements and Skills - Proven...

  • Process Trainer

    7 days ago


    Goregaon, Mumbai, Maharashtra, India Career Choice Solution Full time

    Developing training modules and materials tailored to specific processes - Conducting interactive training sessions and workshops - Assessing employee performance and providing feedback - Updating training materials based on process changes or improvements - Maintaining records of training activities and employee progress Requirements and Skills - Proven...

  • Process Trainer

    4 weeks ago


    Malad, Mumbai, Maharashtra, India Hemocean outsourcing Full time

    **Qualifications and Skills** - 1-6 years of experience in process training or related field - Proven expertise in conducting employee training programs - Strong communication and presentation skills - Ability to work independently and in a team environment - Certification in training or related field is a plus **Roles and Responsibilities** - Conduct...


  • Pune, India yourastro Full time

    Plan, implement and manage sales educational workshops for New hire and On-Floor agents - Design quality sales training programs - Identify needs, strengths and weaknesses and develop sales skills improvement plan - Organize and monitor every sales training - Use various training methods and strategies to for skill training - Serve as advisor to our...

  • Bpo Trainer

    1 month ago


    Mumbai, Maharashtra, India Humaniquee Full time

    Process Trainer Experience - 1 Year As Trainer ( General Insurance Process ) Location - Airoli Salary - 25k to 30k Inhand Qualification - HSC Immediate Joiner Process Trainer - ICICI Securities NISM Derivatives 8 Certified Location - Thane Salary - 40k Immediate Joiner Pay: ₹25,403.50 - ₹28,876.20 per month **Benefits**: - Provident...


  • Ghansoli, Navi Mumbai, Maharashtra, India Crecer Inteligente Full time

    Job Duties & Responsibilities: - Completes VnA, Product and Process training for the new hires or existing staff within the time period as allotted by the Management. - Creates self as example or role model and exhibits traits of an "ideal" Telesales professional or Customer Service professional by always maintaining self accordingly. - Leads the trainee...

  • Am Trainer

    1 month ago


    Nagpur, Maharashtra, India Aluco Glazing Full time

    Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary - Help in designing KRAs for the team and periodically review trainer performance vis a vis production performance at regular intervals. - Conduct and periodically review contents of the initial training of new Agents,...