Coordinator, Managed Response
1 month ago
Why Work at Reputation?
Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.
We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022.
- Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.
The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.
Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.
Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.
Our Mission: We exist to forge relationships between companies and communities.
Job Summary:
You will fulfil the day-to-day requirements of managed services for a number of
customers at all stages of their lifecycles, liaising with both internal and external teams.
A large portion of your work will involve responding to reviews and managing that
process for your designated customers.
**Responsibilities**:
- Act as the voice of our Enterprise customers for their clients.- Respond to social media and review alerts by responding to reviews.- Be responsible for and liaise with internal teams in connection with deliverables- to our customers.- Work with internal groups to set appropriate levels of expectations with clients.- Assist in understanding customer initiatives around response and share best- practices.- Additional duties as assigned.
Qualifications:
- 0-2 years of experience in Enterprise account management/ managed services.- Experience in working directly with clients.- Exceptional computer literacy.- Strong written skills.- Meticulous record-keeping abilities.- Ability to consistently complete assignments accurately and on time.- Ability to collaborate with others to achieve goals.- Ability to work under pressure.- Self-starter and works well without constant supervision.- Open to work in 24/7 shift
When you join Reputation, you can expect:
- Flexible working arrangements.- Career growth with paid training tuition opportunities.- Active Employee Resource Groups (ERGs) to engage with.- An equitable work environment.
Our employees say it best:
According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton_._
Our employees highlight our:
- Ample Opportunities
- “There are many opportunities to learn and grow. Many open roles are replaced with internal promotions.”- Positive Culture
- "Great opportunity and exceptional culture."
- “You will never have a better culture anywhere else. Period.”- Training and Tools
- “All managers truly want you to succeed, and you are given great tools and training to be successful in your role.”- Balance
- “Great work life balance and awesome team environment”
Diversity Programs & Initiatives:
Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success.
At Reputation, we believe in:
- Diversity: Embracing a culture that values uniqueness.- Inclusion: Inviting diverse groups to take part in company life.- Belonging: Helping each individual feel accepted for who they are.
"At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation
Additionally, we offer a variety of benefits and perks, such as:
- Flexible PTO- Paid company holidays- 4 company provided, “Recharge Days”, which are wellness days off for the entire company- Several active Employee Resource Groups (ERG’s) to help foster inclusion and community- Employee Assistance Program- Access to a wide variety of unique perks and apps: Ginger, Calm, Headspace, Carrot Fertility, Aaptiv, Omada, One Medical, SoFi- Fetch Pet Insurance- 401K- Health, dental and vision insurance- Paid maternity leave- Employer paid short term and long term disability and life insurance
- We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status._
- To learn more about how we handle the personal data of applicants, visit our _
- ._
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