Ftc - Associate Iqc

1 week ago

Gurugram Haryana, India Fidelity International Full time

About the Opportunity

**Job Type**: Fixed Term Contractor

Contract duration : 11 months.

Application Deadline: 15 March 2024

**Job Description**:
Title Associate

Department Rereg and Tranfers - CFT

Location Gurgram
- India

Reports To Assistant Manager

Level Level 1

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you’re part of something bigger.

About your team

The main role of the Independent Quality Control team is to ensure that the Retail operation, Retail SIPP operations and Workplace Investing operations teams follow established procedures and legal requirements so that consistent & good customer outcomes are achieved for members and clients of Fidelity’s Workplace investing business. Independent Quality Control team conducts process control assessments to identify hidden risks in the process and suggest recommendation to eliminate/mitigate the same. Independent Quality Control team also identify process gaps through testing and suggest process improvement to streamline the process and plug in the process gap leading to enhanced customer experience, risk reduction, risk identification, reducing handovers, eliminating waste, and creating efficiency. It is a first line of defence for operations using preventive methodology of quality.

About your role
- Role will focus on monitoring the work undertaken by Fidelity’s Retail business
- Ensure that transactions satisfy requirements that are in compliance with guidelines set by regulatory bodies
- Review Process control assessments (PCA) done by QAs to identify hidden/inherent risk in the process and mitigation plan
- Process Control Assessment for all processes done bi-annually
- Identify risk in the process through testing and analysing error trends
- Conducts Root Cause Analysis (5 Whys Analysis/ Fish Bone Analysis) and Error Trend Analysis
- Ensure client request is processed within the agreed service level and to the required quality levels
- To record findings, which will be shared with your line manager and the team managers
- Work closely with the processing team that you are a SME for, acting as a referral point for them, and help coach them to address improvement requirements and ensure they understand the reasons for any changes you may propose.
- Work closely with the team to feedback on individual progress and assist in putting action plans in place to address ongoing improvement requirements and assist in delivering training upskilling in new work types.
- To drive quality improvement initiatives in the team.
- To represent the department effectively in the key projects. To review project documents, participate actively in project meetings and communicate with all stakeholders.
- To raise ideas for process improvements on a consistent basis
- To prepare MI reports for the team independently.
- To identify risks in the team proactively and drive forward ideas to mitigate these risks.
- Taking ownership of individual issues and ensuring that they are resolved to the satisfaction of the client.
- To keep supervisor informed of work in progress and escalate any possible issues
- To ensure knowledge of procedures are kept up to date, and any new procedures implemented.
- To perform testing for the department independently and within the scheduled timelines.

About you
- Minimum 2-3 years of experience of working in a Quality assurance process
- Individual should be able to devise and establish Quality procedures
- Develop & implement process improvements and resolves problems proactively
- Work across boundaries in a team environment to provide effective resolution of challenges
- Interact with business partners regarding inspection results discrepancies
- Proven record of monitoring performance by gathering relevant data and producing statistical reports
- Confident questioning and effective listening skills
- Proven experience of working on complex excel sheets and power point presentation
- Understanding of MS access and SharePoint will be an added advantage
- Accuracy and attention to detail essential, with strong analytical skills and ability to identify potential risks.
- Familiarity with statistical tools, graphing, data mining, and presentation of data.
- Self-starter, demonstrating a good use of initiative and ability to work independently
- Strong time management, prioritisation and organisational skills
- Ability to build strong relationships and credibility at all levels.
- Experience of working in a customer focussed, dynamic, commercially driven environment
- Flexible and adaptable, responds rapidly to changing agendas
- To have a good understanding of the FCA’s Treating Customers Fairly regime to ensure that each customer receives the highest level of customer service and that this is applied on a consistent basis. In addition, it is essenti

  • Ftc - Associate

    4 weeks ago

    Gurugram, Haryana, India Fidelity International Full time

    About the Opportunity **Job Type**: Fixed Term Contractor Contract duration : 5 months. Application Deadline: 07 June 2024 **Job Description**: Title: FTC - Associate Department: Retail Operations Location: Gurgaon Reports To: Team Lead/Assistant Manager Level : 1 We’re proud to have been helping our clients build better financial futures for over...

  • Ftc - Associate

    3 hours ago

    Gurugram, Haryana, India Fidelity International Full time

    About the Opportunity **Job Type**: Fixed Term Contractor Contract duration : 5 months. Application Deadline: 07 June 2024 **Job Description**: Title: FTC - Associate Department: Retail Operations Location: Gurgaon Reports To: Team Lead/Assistant Manager Level : 1 We’re proud to have been helping our clients build better financial futures for over...

  • Ftc Associate

    2 days ago

    Gurugram, Haryana, India Fidelity International Full time

    About the Opportunity **Job Type**: Fixed Term Contractor Contract duration : 9 months. Application Deadline: 31 July 2024 Title: FTC Associate - HRIS Department: HR Information Systems (HRIS) Location: Gurgaon, India Reports To: Manager - HRIS Level : 3 We’re proud to have been helping our clients build better financial futures for over 50 years....

  • Associate (Ftc) - Workplace Investing Operations

    2 weeks ago

    Gurugram, Haryana, India Fidelity International Full time

    About the Opportunity **Job Type**: Fixed Term Contractor Contract duration : 11 months. Application Deadline: 24 February 2024 **Job Description**: Title: Associate (FTC) - Workplace Investing Operation Department: Workplace Investing Operations Location: Gurgaon Reports To: Team Lead/Assistant Manager Level: Grade 1 We’re proud to have been...

  • Senior Associate

    4 weeks ago

    Gurugram, India FRI FIL India Business and Research Services Private Limited Full time

    Description Title - Senior Associate - IQC Department Rereg and Tranfers - CFT Location GGN- India Reports To Assistant Manager Level Level 2 About Fidelity International Fidelity International offers world class investment solutions and retirement expertise. As a privately owned, independent company, investment is our only business....

  • Senior Associate

    4 weeks ago

    gurugram, India FRI FIL India Business and Research Services Private Limited Full time

    Description Title - Senior Associate - IQC Department Rereg and Tranfers - CFT Location GGN- India Reports To Assistant Manager Level Level 2 About Fidelity International Fidelity International offers world class investment solutions and retirement expertise. As a privately owned, independent company, investment is...

  • Associate (Ftc) - Workplace Investing Operations

    2 weeks ago

    Gurugram, Haryana, India Fidelity International Full time

    About the Opportunity **Job Type**: Fixed Term Contractor Contract duration : 11 months. Application Deadline: 23 February 2024 **Job Description**: Title: Associate (FTC) - Workplace Investing Operation Department: Workplace Investing Operations Location: Gurgaon Reports To: Team Lead/Assistant Manager Level: Grade 1 We’re proud to have been...

  • Associate (Ftc) - Workplace Investing Operation

    1 week ago

    Gurugram, Haryana, India Fidelity International Full time

    About the Opportunity **Job Type**: Fixed Term Contractor Contract duration : 5 months. Application Deadline: 04 February 2024 **Job Description**: Title: Associate (FTC) - Workplace Investing Operation Department: Workplace Investing Operations Location: Gurgaon Reports To: Team Lead/Assistant Manager Level: Grade 1 We’re proud to have been...

  • Associate (Ftc) - Workplace Investing Operation

    3 days ago

    Gurugram, Haryana, India Fidelity International Full time

    About the Opportunity **Job Type**: Fixed Term Contractor Contract duration : 5 months. Application Deadline: 06 February 2024 **Job Description**: Title: Associate (FTC) - Workplace Investing Operation Department: Workplace Investing Operations Location: Gurgaon Reports To: Team Lead/Assistant Manager Level: Grade 1 We’re proud to have been...

  • Accelerate Ftc

    2 weeks ago

    Gurugram, Haryana, India NatWest Group Full time

    **Technology Quality**, **Technology**: **Accelerate FTC / PTC 2023**: Gurugram, India Fixed Term Contract Full Time R-00228226 Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in India and as such all normal working days...

  • Ftc - Associate

    2 days ago

    Gurugram, Haryana, India Fidelity International Full time

    About the Opportunity **Job Type**: Fixed Term Contractor Contract duration : 5 months. Application Deadline: 15 February 2024 **Job Description**: Title: ASSOCIATE - RETAIL OPERATIONS Department: Retail Operations Location: India Reports To: Process Associate Level : 1 We’re proud to have been helping our clients build better financial futures...

  • Ftc Associate

    2 months ago

    Gurugram, Haryana, India Fidelity International Full time

    About the Opportunity **Job Type**: Fixed Term Contractor Contract duration : 10 months. Application Deadline: 20 April 2024 **Job Description**: Title FTC Retail Opertaions Department Rereg & Transfers Location Gurgaon, India Reports To Team Lead/Assistant Manager Level 1 We’re proud to have been helping our clients build better financial futures...

  • Ftc - Associate Retail Operations

    2 weeks ago

    Gurugram, Haryana, India Fidelity International Full time

    About the Opportunity **Job Type**: Fixed Term Contractor Contract duration : 10 months. Application Deadline: 22 June 2024 **Job Description**: Title FTC Retail Operations Department Rereg & Transfers Location Gurgaon, India Reports To Team Lead/Assistant Manager Level 1 We’re proud to have been helping our clients build better financial futures...

  • Ftc - Associate

    2 weeks ago

    Gurugram, Haryana, India Fidelity International Full time

    About the Opportunity **Job Type**: Fixed Term Contractor Contract duration : 5 months. Application Deadline: 20 April 2024 **Job Description**: Title: Associate/Senior Associate Department: Operations Location: Gurgaon Reports To: Team Leader **Job Type**: Permanent Level : 1 We’re proud to have been helping our clients build better financial...

  • Ftc Associate-retail Operations

    1 week ago

    Gurugram, Haryana, India Fidelity International Full time

    About the Opportunity **Job Type**: Fixed Term Contractor Contract duration : 7 months. Application Deadline: 15 March 2024 **Job Description**: Title: ASSOCIATE - RETAIL OPERATIONS Department: Retail Operations Location: India Reports To: Process Associate Level : 1 We’re proud to have been helping our clients build better financial futures for...

  • Ftc - Associate - Retail Operations

    1 week ago

    Gurugram, Haryana, India Fidelity International Full time

    About the Opportunity **Job Type**: Fixed Term Contractor Contract duration : 8 months. Application Deadline: 15 March 2024 **Job Description**: Title Associate Department Retail Operations Location Gurgaon/Bangalore Level 1 We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By...

  • Ftc - Associate - Retail Operations

    3 days ago

    Gurugram, Haryana, India Fidelity International Full time

    About the Opportunity **Job Type**: Fixed Term Contractor Contract duration : 10 months. Application Deadline: 30 April 2024 **Job Description**: Title: Associate Department: Retail Ops Location: Gurgaon Level : 1 We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working...

  • Ftc - Associate - Client Services

    2 weeks ago

    Gurugram, Haryana, India Fidelity International Full time

    About the Opportunity **Job Type**: Fixed Term Contractor Contract duration : 7 months. Application Deadline: 15 May 2024 **Job Description**: Title Associate Department Client Services Location Gurgaon Reports To Team Lead Level 1 We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved...

  • Ftc - Associate - Esg Data Research

    2 weeks ago

    Gurugram, Haryana, India Fidelity International Full time

    About the Opportunity **Job Type**: Fixed Term Contractor Contract duration : 2 months. Application Deadline: 26 January 2024 **Job Description**: Title Associate - ESG Data Research Department Investment Research Specialist Team Location Gurgaon, India Reports To Group Head - Investment Research Level 3 (Fixed-Term Contract) We’re proud to have...

  • Associate

    2 days ago

    Gurugram, Haryana, India Fidelity International Full time

    About the Opportunity **Job Type**: Permanent Application Deadline: 11 July 2024 **Job Description**: Title Associate Department Client and Account Management (IQC) Location Gurgram - India Reports To Assistant Manager Level Level 1 We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved...