Patient Care Coordinator Level 2

4 months ago

Saket, India Max Healthcare Full time

MHC/17791
- Front Office
- Saket East-Max Super Speciality Hospital
Posted On
-19 Aug 2024
-Required Experience
-1 - 6 Years
-Basic Section

No. Of Openings

4

Designation

Patient Care Coordinator - Level 2

Employee Category

Front Office

Closing Date

23 Aug 2024
Organisational

Company

MHC

Entity

DEVKI DEVI FOUNDATION

Department

Front Office

Sub Department

Front Office

Country

India

State

DELHI

City

New Delhi

Cluster

Cluster 1

Sub Cluster

Cluster 1

Payroll Location

Saket East

MIS Location

Saket

Physical Location

Saket East-Max Super Speciality Hospital
Skills

Skill
Job Description

**JOB DESCRIPTION**

**I. JOB DETAILS**

**Job Title**

**Patient Care Coordinator
- Level 1**

**Administrative Reporting**

HOD- FO
- **II. JOB PURPOSE**
- To efficiently handle Registration and Billing for patients and generate a caring and patient centric atmosphere in the Front Office

**III. Key Responsibilities**

**Core Responsibilities -**

**Responsibilities and Key Tasks**

**Patient/Customer Care**
- To manage the “Total Customer Experience” & follow through customer requests.

**Job Knowledge**
- To ensure total familiarity with all instructional manuals and operating procedures applicable to the role.

**Process Orientation/Documentation**
- To efficiently handle appointment, admission and discharge of patients.
- To ensure timely invoice generation with accuracy.
- To accurately share Cash/ Credit/ Corporate billing and discount information with customers & achieve high levels of customer satisfaction at each interaction.
- To ensure timely registrations & timely report delivery.
- To ensure timely submission of deposited cash/cheque/drafts/ credit slips to Finance.
- To have complete orientation of IMS system of Hospital.
- Comply with the service quality Process, environmental & occupational issues & policies of the respective area.
- To have complete Awareness about Disaster Management Programme (DMP) of the hospital.
- To effectively utilize Hospital Information System, EPABX system and other software provided.
- To maintain and contribute to cordial inter and intra team relations.

**Participation in training and OJT’s**
- To be well groomed, punctual & adhere to company policies and practices.

***

**IV. KEY PERFORMANCE INDICATORS**

**Measurable Deliverables**
- Proactive in handling day to day staff or customer situations.
- Timely closure of Customer complaints
- Delivery of services to be maintained as per the standards laid down
- Accuracy in invoicing/billing.

**V. JOB REQUIREMENTS**

**Minimum Qualifications**

Graduate/Diploma in Hospitality Management
- **Experience**

Fresher / Experienced as per skill set requirements
- **Technical Skills**
- Good knowledge of HIS.
- Competent in handling computers
- Process driven with eye for improvement Negotiation skills

**Behavioural Skills**
- Good Communication & Inter personal skills
- Self-Driven.
- Ability to work under stress.
- The role required to do shift duties including night shifts and emergency duties on call as per monthly planned roaster

**Language Skills**
- English
- Hindi

**VI. KEY INTERACTIONS**

**Key Internal Contacts**

**Key External Contacts**
- PCE’s
- Duty Manager
- Physicians, Nursing, Technicians
- Housekeeping / F & B
- Engineering and maintenance
- IT
- Finance
- General Administration
- Inpatient /Outpatient customers
- (personal and telephonic)

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