State Help Desk Executive

5 months ago


Bihar, India Nangia & Co. Full time

State help desk executive

Required Resources-20

Location: Manipur, Mizoram, Tripura, Telangana, Uttar Pradesh, Bihar, Jharkhand, Nagaland,Arunachal Pradesh, West Bengal, Sikkim, Jammu, Kashmir, Himachal Pradesh, Ladakh, Gujarat, Daman and Diu

Qualification:

- Graduate in any stream with minimum 5 years of experience in call center related work, customer care related work, conducting workshops and trainings. Should be fluent in respective States vernacular language along with English.
- Will handle L0 complaints/ technical issues/ FAQ/ Queries etc. of State Buyers/Sellers.
- Raise ticket on GeM help desk on behalf of buyer/seller and follow up with GeM central team for satisfactory resolution.
- Will follow up for tickets already raised by Buyers/Sellers with GeM central team for loop closure and satisfactory resolution.
- Resource will be posted in respective States. (Space for sitting will be provided by GeM in consultation with respective State Government).

**Job Type**: Contractual / Temporary

**Salary**: ₹8,416.70 - ₹29,939.07 per month

Day range:

- Monday to Friday

Shift:

- Day shift

Ability to commute/relocate:

- Bihar, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person


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