Customer Engagement Executive
2 months ago
**Overview**:In this role you will be responsible for ensuring that Infiflex’s customer's expectation are met and for building strong and lasting relationships with our existing clients. You will manage a portfolio of complex accounts and serve as the point of contact for these accounts. You will also assist clients with ongoing projects and help them address issues and problems.
**Responsibilities**:
- Develop new strategies for customer loyalty activities.
- Respond to customer inquiries and resolve service complaints in a timely manner.
- Follow up and contact outgoing customers for renewals.
- Analyze customer feedback and develop new techniques to ensure customer loyalty.
- Provide excellent customer service and ensure customer satisfaction.
- Build positive customer relationships for loyal businesses.
**Job Requirements**:
- Degree/Diploma in any field with 1-4 years of experience.
- Strategic and creative thinker with the desire and willingness to roll up their sleeves to get the job done.
- An intellectual contributor with the ability to analyze data and draw meaningful implications to propose differentiated solutions, then communicate those solutions in a simple, fact-based manner.
- Good at solving complex problems.
- Excellent interpersonal skills and collaborative leadership, using influencing skills.
- Excellent project management skills and detail orientation.
- Good English communication skills, both written and verbal.
- Ability to meet tight deadlines and multi-task, while flawlessly executing projects in a fast-paced environment.
**Salary**: ₹15,000.00 - ₹28,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Fixed shift
Application Question(s):
- Are you in Kolkata?
**Experience**:
- total work: 1 year (required)
**Speak with the employer**
+91 9930784011
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