Portfolio Manager-Credit Card

7 days ago


Mumbai India IDFC FIRST Bank Full time

Role/ Job Title:Portfolio Manager - Credit Cards

Function/ Department:Credit Cards

Job Purpose:

The position will be responsible for managing organic portfolio actions for the segment, managing spends and customer lifecycle management along with portfolio, BIU and marketing team

Roles & Responsibilities:

  • Managing product positioning, work on increasing card spends/drive regular customer engagements
  • Complete ownership of customer portfolio P & L metrics including spends, cross-sell and book growth
  • Tracking and optimizing the segment activation & usage for better profitability
  • Work closely with portfolio team for all portfolio & cross-sell related actions for millennial segment
  • Lead interactions with marketing & campaign team to keep creating novel portfolio & customer engagement campaigns
  • Formalize program calendar to drive strategic activities planned for the segment
  • Key KRAs - Segment Spends, Revolve, Monthly Activity & Early activation
  • Key Stakeholders - Portfolio, BIU, HPE, customer service
  • Build strong relations with internal & external stakeholders
  • Align closely with Customer Service to build and maintain a strong customer experience
  • Evaluate & drive promotional plans to ensure that they are consistent with product line and segment's strategic objective

Education Qualification:

Graduation: Any Graduation

Post graudation: MBA, PGDM

Experience:5 - 10 years of relevant experience


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