Helpdesk Technical Support Specialist

3 weeks ago


Remote, India Iriseidea Full time
Role & Responsibilities
  • Respond to all Customer requests in timely and professional manner
  • Ability to diagnose hardware and/or software problems.
  • Assist with all aspects of technical support, including on-site visits as needed.
  • Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols.
  • Troubleshoot and resolve issues related to hardware/software, password resets, Microsoft operating systems, security, desktop applications, and peripherals.
  • Research/troubleshoot issues using the tools available.
Skills/ExperienceTechnologies
  • Provide technical support for standard workstations, applications, mobile devices, and office infrastructure.
  • Support client network connectivity (wireless and wired), infrastructure printing, access points, switches & routers)
  • Respond to all user support requests from clients with a strong client focus.
  • Perform other duties as assigned.
Functional Area

Product Development

Education

Bachelor's degree in a Computer Science, or equivalent practical experience

Soft Skills
  • Proficiency to handle complex and quality demanding jobs.
  • Excellent verbal and written communication and collaboration skills to effectively communicate with both
    business and technical teams.
  • Should have technical bent of mind.
  • Should have problem solving, prioritizing tasks, multi-tasking abilities.
  • Should be able to understand and handle tasks independently.
  • Comfortable working in a fast-paced, result-oriented environment.
  • Very good in Analytical skills
  • Delivers quality work on time
  • Provide multiple approaches and solutions to problems
  • Comfortable working in a fast-paced, result-oriented environment.

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