Telecom Operations

3 weeks ago

Bengaluru Bangalore, India Inspiration Manpower Consultancy Private Limited Full time
Job Description :

The PM-Service assurance team is accountable for resolving service issues/escalations by coordinating with vendors/customers and other relevant stakeholders

Degree in Telecom Engineering, or any graduate with telecom/IT Infrastructure project management and service assurance knowledge. Experience, with 3-4 years in Telecom/ IT Infrastructure program management/Wireline Network Services preferably in Telecom Service Assurance What are we looking for Adaptable and flexible Ability to perform under pressure Problem-solving skills Detail orientation Ability to establish strong client relationship Excellent knowledge of Telecom service assurance and its processes. Good understanding of Customer engagement and project management Flexible to adapt processes and system rules to drive business outcomes. Basic Excel and PowerPoint skills Ability to individually solve problems using analytical tools and identify practical actions to do so Excellent overall and written communication skills Analytical capabilities, ability to interpret data, and provides business insights. Recommendations to mitigate business and operational risks Roles and Responsibilities Monitor service for issues per customer contract Create incident record for service issues/escalations Triage service issues/escalations (e.g., open conference bridge) Coordinate with vendor and Monitor resolution progress Resolve service issues/escalations including customer meetings and close the incident

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