Lead Telecom Analyst

3 weeks ago

bangalore, India Blue Yonder Full time

Scope:

  • As a Telecom Analyst Lead, you will be responsible for the efficient management of the telecommunications and network services within the organization.
  • This role involves invoice processing, vendor management, coordination with service providers, and ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  • The Telecom Analyst Lead will play a crucial role in optimizing telecom expenses, resolving billing discrepancies, and enhancing operational efficiencies.
  • Engage with global vendors to understand the local Telecom policies and standards to amend them to our organization's requirements.

What you’ll do:

  • Invoice Processing:
  • Analyze telecom and network circuit bills for accuracy and adherence to contracts.
  • Conduct regular reviews to identify discrepancies, approve payments, and manage telecom and network circuit billing disputes.
  • Vendor Management:
  • Establish and maintain effective relationships with telecom vendors.
  • Monitor and evaluate telecom carrier and Telecom Expense Management (TEM) vendor performance against SLAs and KPIs.
  • Service Coordination:
  • Coordinate with service providers for the implementation of new connections and address escalations promptly.
  • Interface with the TEM services provider to align with the monthly budget spend and manage account activities.
  • Cost Optimization:
  • Conduct a cost-benefit analysis to consolidate and streamline operations.
  • Identify opportunities to improve operational efficiencies and reduce overall operational costs.
  • Implement strategies to optimize telecom expenses while maintaining service quality.
  • Compliance:
  • Conduct regular audits to ensure compliance with contracts and statements of work.
  • Ensure accurate record-keeping of mobility, data, and voice services inventory, accounts, and invoices.
  • Internal Liaison:
  • Act as a liaison between internal employees and external vendors.
  • Respond to and resolve inquiries related to service, operations, and billing questions.
  • Timely activation, conversion, and deactivation of mobile connections as per the organization's requirements.

What we are looking for:

  • Bachelor's degree in a relevant field.
  • Proven experience in telecom management, vendor relations, and invoice processing.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Should be willing to work in global friendly hours to cater to all global needs.
  • Knowledge of telecom industry trends, technologies, and regulations.
  • Familiarity with Telecom Expense Management (TEM) tools and processes
  • Knowledge in Microsoft Office, including Outlook, Word, PowerPoint, and Excel
  • Stakeholder management
  • Analytical ability to organize, evaluate, and present complex data.
  • Ability to handle critical situations and manage complexity.
  • Time management, detail orientation, problem-solving ability, ability to work independently.

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