Process Manager

4 weeks ago


Mumbai India eClerx Investments Ltd Full time
JOB DESCRIPTION

Responsibilities

  • Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks
  • Structure and manage integrated, multitrack performance databases for digital, print, social, broadcast, and experiential projects
  • Develop and maintain partnerships with third-party resources, including vendors and researchers
  • Assign and monitor resources to ensure project efficiency and maximize deliverables
  • Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan

Required skills and qualifications

  • 7+ years of project management experience
  • Experience in developing web technologies and software platforms for maximum usability. Additional experience in managing delivery on third party platforms is preferable
  • Strong attention to deadlines and budgetary guidelines
  • Proven success working with all levels of management
  • Strong written and verbal communication skills
  • Excellent presentation skills

Preferred skills and qualifications

  • Professional certification such as PMP or PRINCE2 preferred
  • Experience in developing platforms for internal processes and managing delivery over third party platforms
  • Experience in coaching project team members to strengthen their abilities and skill sets

ABOUT THE TEAM

eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.

eClerx Digital is the trusted partner of choice to the world's largest global brands for creative production, eCommerce/web operations, and analytics & insight services. We improve profitability for their digital businesses. Using the Follow the Sun delivery model, our team of 3,000+ full-time digital delivery employees - at our five productions hubs in Mumbai, Pune, Chandigarh, Verona, and Phuket - applies deep digital expertise to support the most demanding global clients effectively. eClerx Digital's innovative delivery model drives the 'metrics that matter' for our clients: improved acquisition, conversion and retention, and overall lifetime value of your customer 24/7/365.



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