Lead QA Engineer
4 weeks ago
• Analyze customer log files and comments in various social media as well as through mobile app and provide timely resolution by discussing with product owner and development team.
• Write Jira tickets on software bugs and prioritize that with product team.
• Create weekly report of number of customer issues received through various channels and action taken.
• Train Tier 1 and tier 2 CS engineer as needed.
• Collaborate with other members of QA, as well as various other teams throughout the organization, including product, development, and client services.
• Use strong written and verbal communication skills to effectively communicate with people and teams.
Required Qualifications
• 2+ years' experience troubleshooting in a customer-facing role.
• 2+ years working with Cloud-based IOT software.
• 2+ years networking experience, including advanced knowledge of internet, routers, switches, firewalls, TCP/IP and subnetting.
• Strong experience in Excel analytics and moderate knowledge of AWS cloud-based software solution including API. AWS knowledge can be substituted by strong interest to learn.
• Deep knowledge of smoke detectors in smart home environment
• Experience working in an Agile/Scrum development process.
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