Oracle Fusion HCM Technical Analyst

4 weeks ago

Bengaluru Bangalore India Oracle Full time

Position Overview:

  • Position is for a Technical Support Analyst with a technical background in Fusion ERP Suite of HCM products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
  • The main role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems.
  • The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.
  • The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. It an opportunity to work with Cloud and On Premise customers. This work includes:
    • Work directly with Customers for
      • Advising on complex use of Oracle products
      • Resolving highly complex and mission-critical issues
      • Manage highly complex and critical customer issues
      • Serve as Situation Manager on highly sensitive issues
      • Consult with Management in directing resolution of critical Customer situations
    • Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions
    • Formal mentoring for promoting the technical and professional development of others
    • Creation/review of Knowledge Articles

Qualifications:

  • Must have Skills
    • 6+ years of experience in Implementation, support or upgrade of Oracle EBS suite of products with at-least 1 implementation experience on SaaS HCM Products - Core HR, Absence, Benefits, Extracts, HDL Loader, Workflow, BI Publisher and knowledge on Oracle Integration Cloud.
    • Experience in Release 12.1.3.x / 12.2.x Oracle Core HR, Absence, Benefits and Payroll
    • Has real-time hands-on functional/product and/or technical experience and/or worked with L1/L2/L3 level support and/or having equivalent knowledge.
    • Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios
    • Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.
    • Work with users to trouble shoot and resolve issues, answers business questions, provides data analysis
    • Should be able to understand business process flow and perform functional testing as per business requirement with appropriate test scripts
    • Conduct training and knowledge sharing sessions
  • Hands-on Configuration experience on at-least three or more tools-
    • HCM Extracts
    • HCM Data Loader (HDL)
    • Payroll Batch Loader (PBL)
    • Workflow
    • BI Publisher
    • Fast Formula
    • Personalization
    • PL/SQL
  • Nice to have Skills
    • Should have good knowledge on Fusion Cloud architecture, setup manager and activities.
    • Knowledge of FBDI and OTBI reports development
    • Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications or EPM Suite of applications.
    • Should have knowledge of localizations
    • Knowledge on Security setup would an added advantage.
    • Experience in one of the following areas is seen as an advantage:
      • XML
      • Java, J2EE and Oracle ADF
      • SOA and Web Services

Others

  • Exhibit effective analytical skills & organizational skills
  • Good command over spoken & written English
  • Interact directly with customers and follows through on all assignments and takes ownership of customer issues
  • Seeks innovative ways to improve the process of delivering solutions to customers
  • Strong written and verbal English communication skills multi-lingual a plus
  • Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features - and use this learning to deliver value to customers on a daily basis.

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