Advisor/Sr Advisor/CSR

4 weeks ago


Mumbai, India Datamatics Global Services Limited Full time
Job Title : Advisor/Sr Advisor/CSR
Location : Mumbai, Andheri (WFO)
Experience : 1-3 Years
Skills : Chat process, Email support, Voice Process
Job Description 'Responsibilities :
• Respond to client inquiries via phone, email, or chat professionally and on time.
• Provide accurate information and solutions to clients' queries and concerns.
• Maintain a high level of product knowledge to address client needs effectively.
• Adhere to established protocols and procedures for client interactions.
• Escalate complex issues to appropriate channels for resolution.
• Collaborate with team members and management to achieve performance targets.

Requirements :
• 1 -3 years of experience
• Excellent communication skills in English (and any additional languages as required).
• Previous experience in a customer service or contact center role is preferred.
• Strong problem-solving and interpersonal skills.
• Ability to work in a fast-paced environment


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