Shift Manager

7 days ago

Pune, India Meraki Hospitality Llp Full time
The Shift Manager's responsibilities include overseeing the activities of restaurant staff, expediting customers' orders as needed, and maintaining good working relationships with guests.
To be successful as a Shift Manager, you should exercise effective management skills and take necessary disciplinary actions to address poor staff performance. You should be able to achieve exceptional customer service and ensure that customers have a pleasant restaurant experience.
Shift Manager's Responsibilities:
• Managing restaurant staff's work schedules. Planning and delegating work duties to the staff and ensuring that they work according to the compliance of the restaurant business.
• Conducting regular inspections of the restaurant Service areas to determine whether proper standards of hygiene and sanitation are maintained.
• Training new employees as per their abilities and skills.
• Checking in on dining guest and making sure that they are getting served with the best quality food.
• Ensuring customer satisfaction with all the services provided to them.
• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
• Preparing daily reports and presenting them to the higher management.
• Reviewing customer surveys to develop and implement ways to improve customer service.
• Resolving customer complaints in a professional manner.
Shift Manager Requirements:
• Bachelor's degree in Business Management, Hospitality, or a related field.
• Proven experience working as a supervisor or a similar position in the Hospitality industry.
• The ability to work in a fast-paced environment.
• The ability to stand for extended periods.
• Ability to work for long periods of time and on weekends as well.
• Proficiency in Restaurant Management Software
• Extensive experience in demonstrating leadership skills.
• Ability to maintain a positive work environment.
• Strong management skills.
• Excellent organizational skills.
• Effective written and verbal communication skills.
• Exceptional customer service skills.
• Strong sales skills.
• Customer-oriented individual and an outstanding problem-solver.
• Good numerical abilities.
• A keen eye on details for accuracy.
• Good time management skills.

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