Enterprise Incident Communication Manager
1 month ago
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor's DegreeTravel Percentage :
0% Enterprise Incident Communication Manager - 24/7 Rotational Shifts
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About this Team:
It’s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world’s largest global provider dedicated to financial technology solutions.
What you will be doing:
- Manages global incidents across multiple data center environments to protect production systems critical to business success.
- Ensures contractual service level agreements are met in support of client and company mission-critical business requirements.
- Works across a wide array of product lines and engages various levels of management on a day to day basis.
- Develops, coordinates and promotes incident and problem management activities across the entire enterprise and takes responsibility for effective functioning of these processes across organization.
- Provides immediate response and coordination aimed at minimizing the duration of service interruptions.
- Makes decisions regarding real-time incident resolution activities and selecting client situations for executive & management escalation updates.
What you bring :
- 8 to 12 Years of experience in incident and problem management principles, procedures and techniques
- Considerable knowledge of standards and best practices relevant to the information technology industry, , ITIL, Servicenow)
- Thorough knowledge of information mapping concepts .
- Skill in evaluating documentation, production and quality control and publishing system operation .
- Skill in understanding and focusing on client needs, establishing credibility and building relationships with clients
- Skill in editing writing for punctuation, syntax and grammar and Ability to communicate effectively verbally and in writing
- Willing to work in 24/7 Rotational shifts including night shift and weekend support.
Added bonus if you have:
- Knowledge of end-to-end systems development life cycles, , waterfall, iterative and other modern approaches to software development
- Knowledge of FIS’ products and services
- Knowledge of the business goals, objectives and business operations for the appropriate FIS organization
What we offer you:
- An exciting opportunity be a part of World’s Leading FinTech Product MNC
- A range of benefits designed to help support your lifestyle and wellbeing.
- A multi-faceted job with a broad spectrum of responsibilities.
- A modern international work environment and a dedicated and innovative team.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
-
Enterprise Incident Manager
3 weeks ago
Pune, Maharashtra, India FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0%Enterprise Incident Manager - 24/7 Rotational ShiftsAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in...
-
Manager - Enterprise Incident Management
3 weeks ago
Pune, Maharashtra, India FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0%ITIL Manager - Major Incident Manager – 12-15 Yrs - PuneAbout this Team:The Incident Management team will be responsible for end-to-end incident management for our clients. The team will handle...
-
Incident Manager
1 week ago
Pune, India Virtusa Full timeIncident Manager - CREQ185419 DescriptionExperience: 6 -9 years of experienceJob Summary: We are hiring an Incident Management and Application Monitoring Specialist to ensure the stability and reliability of our systems. This role involves overseeing the entire incident manaagement process, from identification to resolution, and implementing robust...
-
Incident Manager
2 weeks ago
Pune, India Virtusa Full timeIncident Manager - CREQ185419 Description Experience: 6 -9 years of experience Job Summary: We are hiring an Incident Management and Application Monitoring Specialist to ensure the stability and reliability of our systems. This role involves overseeing the entire incident manaagement process, from identification to resolution, and implementing robust...
-
Incident Manager
2 weeks ago
pune, India Virtusa Full timeIncident Manager - CREQ185419 Description Experience: 6 -9 years of experienceJob Summary: We are hiring an Incident Management and Application Monitoring Specialist to ensure the stability and reliability of our systems. This role involves overseeing the entire incident manaagement process, from identification to resolution, and implementing robust...
-
Senior Incident Manager
4 days ago
pune, India FIS Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0% Senior Incident Manager - 24/7 Rotational Shifts Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the...
-
Senior Incident Manager
4 days ago
pune, India Jobs for Humanity Full timeJob Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Senior Incident Manager - 24/7 Rotational Shifts Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most...
-
Pune, India FIS Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...
-
Pune, India Jobs for Humanity Full timeJob Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...
-
pune, India Jobs for Humanity Full timeJob Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...
-
IT Service Management Analyst
4 weeks ago
Pune, India SAS Full timeIT Service Management Analyst (Major Incident Manager) Job Locations IN-Pune Requisition ID 20060004 Job Category Information Technology Travel Requirements None As an Incident Manager, a member of IT Service Management pool within the SAS 24x7 Global Operations Center, you will participate in operational and transformational initiatives as related...
-
IT Service Management Analyst
3 weeks ago
pune, India SAS Full timeIT Service Management Analyst (Major Incident Manager) Job Locations IN-Pune Requisition ID 20060004 Job Category Information Technology Travel Requirements None As an Incident Manager, a member of IT Service Management pool within the SAS 24x7 Global Operations Center, you will participate in operational and transformational initiatives as...
-
Security guards
1 month ago
Pune, Maharashtra, India Enterprise Company Full timeJob Requirements Job Title: Security GuardCompany Name: Enterprise CompanyLocation: Pune, MaharashtraSalary: ₹ ₹21000/monthQualification: 10th Standard / SSLCJob Description:Join our team as a Security Guard at Enterprise Company in Pune. As a Security Guard, you will play a vital role in maintaining the safety and security of our premises and personnel....
-
Security guards
1 month ago
Pune, India Enterprise Company Full timeJob Requirements Job Title: Security GuardCompany Name: Enterprise CompanyLocation: Pune, MaharashtraSalary: â¹19000 - â¹21000/monthQualification: 10th Standard / SSLCJob Description:Join our team as a Security Guard at Enterprise Company in Pune. As a Security Guard, you will play a vital role in maintaining the safety and security of our premises...
-
ITIL Incident/Problem Management Controller
2 weeks ago
Pune, India Baker Hughes Full timeAre you a Problem Management Controller looking for a new opportunity? Do you enjoy collaborating with teams to solve complex problems and deliver innovative solutions? Join our Digital Technology team Our Digital Technology business provides intelligent, connected technologies to monitor and control our energy extraction assets. We...
-
Bangalore/Pune, India Innova ESI Full timeAbout the Role :We are seeking a highly experienced and results-oriented Change & Major Incident Management Specialist to join our growing team. In this critical role, you will play a dual role, ensuring both the smooth implementation of changes and the effective resolution of major IT incidents. You will be responsible for developing and maintaining robust...
-
Bangalore/Pune, IN Innova ESI Full timeAbout the Role :We are seeking a highly experienced and results-oriented Change & Major Incident Management Specialist to join our growing team. In this critical role, you will play a dual role, ensuring both the smooth implementation of changes and the effective resolution of major IT incidents. You will be responsible for developing and maintaining robust...
-
Incident Response Expert
1 month ago
Pune, India Securview Full time**Role Overview** We are looking for experienced security professionals for our 24×7 managed security operations center to work as Incident Response Expert. **Responsibilities** Review and analyze emerging threats and vulnerabilities, risks and business requirements to translate the same in detection and remediation measure. Administrate the internal...
-
Incident Response Engineer
2 days ago
pune, India Rockwell Automation Full timeRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Enterprise Sales Manager
17 hours ago
pune, India Cadyce Full timeEnterprise/Corporate Sales ManagerLocation: PuneExperience: 4 to 6 YearsRequired Experience –1. 4 to 6 years of core B2B Enterprise Sales Experience.2. Ready to Travel extensively.3. Hands-on experience with System Integrators.4. Expert Channel Negotiator in IT Industry5. Should have experience in Selling Apple, Dell, Lenovo Laptops & Apple Accessories6....
