Incident Manager

3 weeks ago


Pune, India Virtusa Full time
Incident Manager - CREQ185419 Description

Experience: 6 -9 years of experienceJob Summary: We are hiring an Incident Management and Application Monitoring Specialist to ensure the stability and reliability of our systems. This role involves overseeing the entire incident manaagement process, from identification to resolution, and implementing robust application monitoring.Responsibilities:Lead the incident management team for prompt issue resolution.Initiate incident bridge and co-ordinate with multiple stake holders. Send out biz communication during the incident management process.Follow the application team to implement preventive measures to minimize recurring incidents.Document incidents tickets with resolutions, and preventive measures.Knowledge on Payments and cards domain (POS, Clearance and Settlement , Authentication/Authorization, Funding Files etc.)Good knowledge on SQL. Able to write Query and check DB Logs.Good knowledge on Incident management and ITIL process.Qualifications and Skills:Strong analytical and problem-solving skills.Proficiency in incident management tools and methodologies.Ability to work under pressure in a fast-paced environment.Certifications in incident management or relevant areas are advantageous.Primary Location Pune, Maharashtra, India Job Type Experienced Primary Skills Incident Management Years of Experience 8 Qualification

Experience: 6 -9 years of experienceJob Summary: We are hiring an Incident Management and Application Monitoring Specialist to ensure the stability and reliability of our systems. This role involves overseeing the entire incident manaagement process, from identification to resolution, and implementing robust application monitoring.Responsibilities:Lead the incident management team for prompt issue resolution.Initiate incident bridge and co-ordinate with multiple stake holders. Send out biz communication during the incident management process.Follow the application team to implement preventive measures to minimize recurring incidents.Document incidents tickets with resolutions, and preventive measures.Knowledge on Payments and cards domain (POS, Clearance and Settlement , Authentication/Authorization, Funding Files etc.)Good knowledge on SQL. Able to write Query and check DB Logs.Good knowledge on Incident management and ITIL process.Qualifications and Skills:Strong analytical and problem-solving skills.Proficiency in incident management tools and methodologies.Ability to work under pressure in a fast-paced environment.Certifications in incident management or relevant areas are advantageous.Travel No
  • Incident Manager

    3 weeks ago


    Pune, India Virtusa Full time

    Incident Manager - CREQ185419 Description Experience: 6 -9 years of experience Job Summary: We are hiring an Incident Management and Application Monitoring Specialist to ensure the stability and reliability of our systems. This role involves overseeing the entire incident manaagement process, from identification to resolution, and implementing robust...

  • Incident Manager

    3 weeks ago


    pune, India Virtusa Full time

    Incident Manager - CREQ185419 Description Experience: 6 -9 years of experienceJob Summary: We are hiring an Incident Management and Application Monitoring Specialist to ensure the stability and reliability of our systems. This role involves overseeing the entire incident manaagement process, from identification to resolution, and implementing robust...


  • pune, India FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0% Senior Incident Manager - 24/7 Rotational Shifts Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the...


  • pune, India Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Senior Incident Manager - 24/7 Rotational Shifts Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most...

  • Incident Manager-3

    1 month ago


    Pune, Maharashtra, India Ensono Full time

    Some of the things you will you be doing: Manage the process to restore normal service operation as quickly as possible to minimize the impact to business operations Provide a verbal summary of the business impact and urgency of the incident to call participants Provide to the technical bridge participants specific details of the incident with steps to...


  • Pune, Maharashtra, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0%ITIL Manager - Major Incident Manager – 12-15 Yrs - PuneAbout this Team:The Incident Management team will be responsible for end-to-end incident management for our clients. The team will handle...


  • Pune, Maharashtra, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0%Enterprise Incident Manager - 24/7 Rotational ShiftsAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in...

  • Incident Handler

    1 week ago


    Pune, India Barclays Full time

    Job Title: Incident Handler Location: Pune About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of...


  • Pune, India SAS Full time

    IT Service Management Analyst (Major Incident Manager) Job Locations IN-Pune Requisition ID 20060004 Job Category Information Technology Travel Requirements None As an Incident Manager, a member of IT Service Management pool within the SAS 24x7 Global Operations Center, you will participate in operational and transformational initiatives as related...


  • pune, India SAS Full time

    IT Service Management Analyst (Major Incident Manager) Job Locations IN-Pune Requisition ID 20060004 Job Category Information Technology Travel Requirements None As an Incident Manager, a member of IT Service Management pool within the SAS 24x7 Global Operations Center, you will participate in operational and transformational initiatives as...


  • Bangalore/Pune, IN Innova ESI Full time

    About the Role :We are seeking a highly experienced and results-oriented Change & Major Incident Management Specialist to join our growing team. In this critical role, you will play a dual role, ensuring both the smooth implementation of changes and the effective resolution of major IT incidents. You will be responsible for developing and maintaining robust...


  • Bangalore/Pune, India Innova ESI Full time

    About the Role :We are seeking a highly experienced and results-oriented Change & Major Incident Management Specialist to join our growing team. In this critical role, you will play a dual role, ensuring both the smooth implementation of changes and the effective resolution of major IT incidents. You will be responsible for developing and maintaining robust...


  • pune, India Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...


  • Pune, India Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...


  • Pune, India FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...


  • Pune, India GEx Search Full time

    Risk Assessment : - Conduct comprehensive risk assessments to identify potential cybersecurity threats and vulnerabilities within the organization. Incident Handling : - Respond promptly and effectively to security incidents and breaches, ensuring minimal damage and swift resolution.- Policy and Procedure Development: Develop and maintain cybersecurity...


  • pune, India Infosys BPM Full time

    TECHNOLOGY WALK-IN DRIVE FOR " ITIL INCIDENT MANAGEMENT" SKILL ON 08th May 2024 at PuneGreeting from Infosys BPM Ltd.,You are kindly invited for the Infosys BPM::Technology Walk-In Drive on 08th May 2024 at PuneInterview Information:Interview Date: 08th May 2024Interview Time: 10:00 AM till 01:00 PMInterview Venue - PUNE::Infosys BPM...


  • pune, India Infosys BPM Full time

    WALK-IN INTERVIEW FOR ITIL INCIDENT MANAGEMENT-TECHNOLOGY SUPPORT ON 15th & 22nd May'24 AT PUNEGreeting from Infosys BPM Ltd.,You are kindly invited for the Infosys BPM::Walk-In Drive on 15th & 22nd May'24 atPUNE.Please carry copy of this posting to the venue and make sure you register and submit your application when attending the walk-in interview....


  • Pune, Maharashtra, India Jade Global Full time

    ID: 6882 | 1-20 yrs | Pune | careers **Incident management and reporting** Collate data from various tracks. Produce reports and intelligent insights. L1 team operational reporting. Incident management and communication. Track project work hours, resource utilization, budgets, and costs/overheads Collate project status for preparing the...


  • Pune, India Infosys BPM Full time

    WALK-IN INTERVIEW FOR ITIL INCIDENT MANAGEMENT-TECHNOLOGY SUPPORT ON 15th & 22nd May'24 AT PUNEGreeting from Infosys BPM Ltd.,You are kindly invited for theInfosys BPM::Walk-In Drive on 15th & 22nd May'24 atPUNE.Please carry copy of this posting to the venue and make sure you register and submit your application when attending the walk-in interview. please...