Quality Analyst
1 month ago
Key Responsibilities
- Call quality monitoring.
- Providing Feedback to DGE.
- Generating daily, weekly & monthly Quality Reports.
- Upgradations of business processes.
- Formulating Assessment Program.
- Monitoring changing trends.
- Drawing feedback and checking quality of maintenance.
- Keeping track of latest industry trends.
- Creation of evaluation program.
Requirements:
- Min 01 years' relevant experience.
- Excellent Communication Skills.
- Proficient in MS-Excel.
- Excellent Internet Research & Computer skills.
- 7 QC tool knowledge preferred
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