Customer Care Associate
3 weeks ago
Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per telecalling script.
Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.
Analyzing and reporting customer data to devise new strategies or update the existing ones
Communicating with them through various omnichannel channels, including email, social media, phone or SMS
Making appointments that fit into the schedule of the client and the customer.
Informing the customers about updates, deals, offers, promotions, policies, and keep sales funnel in motion.
Assisting them if they are facing a problem and troubleshooting it.
Ensuring the customer has a positive experience with the company.
Fostering a healthy relationship between the client and the customer.
Overseeing timely delivery and payment of sales orders.
Handling all Voice and Non-Voice Processes in BPOs & Call centers.
In addition to these primary duties, the roles and responsibilities of a customer care executive in a BPO include some higher-level functions. These include:
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Fresher Customer Care
4 weeks ago
Salt Lake, Kolkata, West Bengal, India BDV Private Limited Full timeWe are currently seeking enthusiastic and dedicated individuals to join our team as Customer Care Associates. This is an entry-level position perfect for recent graduates or individuals looking to kick-start their career in customer service. As a Customer Care Associate, you will play a crucial role in ensuring our customers receive the highest level of...
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Fresher Customer Care
2 days ago
Salt Lake, Kolkata, West Bengal, India BDV Private Limited Full timeWe are currently seeking enthusiastic and dedicated individuals to join our team as Customer Care Associates. This is an entry-level position perfect for recent graduates or individuals looking to kick-start their career in customer service. As a Customer Care Associate, you will play a crucial role in ensuring our customers receive the highest level of...
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Customer Care Executive
4 weeks ago
Kolkata, India RealRender3D Full time**Roles and Responsibilities** - **A customer care executive tends to act as a link-man between a company and its customers and resolves any such queries generated by its customers or clients with efficiency.**: - **The only aim is to ensure customer satisfaction by fulfilling their requirements.**: - **Should be confident in troubleshooting any such...
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Customer Care
3 days ago
Kolkata, India Human before resource Full timeTop companies are looking for customer a customer care specialist. A specialist is compassionate, kind, and knowledgeable and is able to assist customers with questions and issues related to their queries. **ICSC / CBSC / west bengal board** **Duties and Responsibilities**: - Need outstanding communication skills, empathy, and quick...
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Customer Care Executive
5 days ago
Kolkata, India DS Research Centre Full timeBack to position info **Customer Care Executive**: Kolkata We are looking for a friendly and professional Receptionist to join our team at D. S. Research Centre. As a Customer Care Executive, you will be the first point of contact for our patients and visitors, and will play a critical role in providing exceptional patient service. **Responsibilities**: -...
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Customer Care Executive
5 days ago
Kolkata, India Atri Group Full time**Roles and Responsibilities** - In-house tele-calling to generate quality walk-ins across various projects. - Actively seek out new sales opportunities through cold calling, networking and social media - Set up meetings with potential clients and listen to their wishes and concerns - Participate on behalf of the company in exhibitions or conferences -...
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Customer Care Executive
4 weeks ago
Kolkata, India subhadrajobs consultancy Full timewe are having the opening for the customer care executive in Bpo, Educational : Any degree Shift Timing : 8 Am to 8Pm for Female & 24/7 for Male Working Hours : 9hrs including 1hr break Week Off : Rotational Off Languages : English + Hindi **Salary : Upto17,000/- CTC PM** **Job Type**: Fresher **Salary**: ₹10,000.00 - ₹15,000.00 per month
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Customer Care Executive
5 days ago
Kolkata, India OnProcess Technology Full time**OPERATIONS** | **FULL-TIME*** **Job Overview**: Customer Service Associate works on programs related to customer satisfaction or return of defective materials from end customers, which require access to systems of partners of OnProcess Technology Bulgaria. Customer Service Associate supports the Company’s processes through professional communication to...
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Customer Care manager/ Operation Executive
1 week ago
kolkata, India Excelindia HR Services Full timeJob openings for customer care manager in kolkata kolkata south kolkata Home › Current Jobs › Job openings for customer care manager in kolkata kolkata south kolkata Customer Care Manager/ Operation Executive Kolkata, Kolkata South Share Job Position : Care...
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Customer Care Executive
5 days ago
Kolkata, India Tatwa Technologies Ltd Full timeDesignation - Customer Care Executive Qualification - HS Passed,Graduate Salary - 12000 along with PF and ESIC Language - Assamese **Job Types**: Full-time, Fresher **Salary**: ₹11,000.00 - ₹12,000.00 per month **Benefits**: - Health insurance - Provident Fund Ability to commute/relocate: - Kolkata, West Bengal: Reliably commute or planning to...
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Customer Care Executive
6 days ago
Kolkata, West Bengal, India Kutchina Homemakers Pvt Ltd Full timeWe are hiring for the post of Customer Care Executive for our own Customer Care 9147105962 Pay: ₹11,000.00 - ₹14,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus - Yearly bonus **Language**: - English (required)
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Customer Care Executive
4 weeks ago
Kolkata, India DS Research Full timeCustomer Care Executive Kolkata We are looking for a friendly and professional Receptionist to join our team at D. S. Research Centre. As a Customer Care Executive, you will be the first point of contact for our patients and visitors, and will play a critical role in providing exceptional patient service. Responsibilities: Welcoming patients and...
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Customer Care Executive
4 weeks ago
kolkata, India DS Research Full timeCustomer Care Executive Kolkata We are looking for a friendly and professional Receptionist to join our team at D. S. Research Centre. As a Customer Care Executive, you will be the first point of contact for our patients and visitors, and will play a critical role in providing exceptional patient service. Responsibilities: Welcoming...
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Customer Care Executive
6 days ago
Kolkata, India BYD Full timeUrgently required **Customer Care Executive** for **BYD** - Presentable with good communication skills. - English fluency preferred - Should have computer basic knowledge. - Minimum 1 to 2 years of experience in the same domain. - Freshers are also can apply. - Qualification: Graduate (Any specialization) - Age upto 30 preferred Pay: ₹15,000.00 -...
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Kolkata, India 2COMs Full timeRole: Customer Support Associate Voice **Any Undergraduate/Graduate fresher /experience in customer service can apply** - As a Customer Care Professional, you will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of the Brand by providing relevant offers that...
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Customer Care Executive
6 days ago
Kolkata, India Recex Full time**Opening**: 1 Nos.**Job ID**: 61817**Employment Type**: Full Time**Reference**: **Work Experience**: 1.0 Year(s) To 3.0 Year(s)**CTC Salary**: 2.16 LPA TO 2.40 LPA**Function**: ITES / BPO / KPO / Customer Service / Operations**Industry**: Architecture/Interior Design**Qualification**: Any - Any Graduation**Location**: Kolkata **Posted On**: 07th Jun,...
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Customer Care Executive
4 weeks ago
Kolkata, India TEAM HR GSA Pvt Ltd Full timeCustomer Care Executive Banking Process Time To Time Office Maintenance Follow Up Monday To Saturday Office Sunday Fixed Week off Salary - 9k to 11k Fixed Salary + PF ESI Insective **Salary**: ₹9,000.00 - ₹11,000.00 per month **Benefits**: - Health insurance - Leave encashment - Life insurance - Provident Fund Schedule: - Day shift Supplemental...
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Customer Care Executive
4 weeks ago
Kolkata, India Devant IT Solutions Pvt Ltd Full time**Customer Care Executive** Full Job Description: Age: 20- 32 years (preferred) **Job Types**: Full-time, Regular **Salary**: ₹10,000.00 - ₹18,000.00 per month **Benefits**: - Paid time off Schedule: Day shift **Education**: - Higher Secondary (12th Pass) (preferred) - graduation(preferred) **Experience**: - Customer service-1 year (Must) -...
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Customer Care Representative
6 days ago
New Town, Kolkata, West Bengal, India Kutchina Homemakers Pvt Ltd Full time**Greetings from Kutchina.** **We are hiring for Executive for Inbound Customer Care.** **Job Title**: Customer Care Executive **Location**: Chinar Park, Kolkata **Job Type**: Full-time **Salary**: ₹11,000.00 - ₹13,000.00 per month **Education**: Higher Secondary (12th Pass) **Experience**: Minimum 1 year in a call center...
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Customer Care Executive
7 days ago
Kolkata, India Pioneer Property Management Ltd Full timeGolden opportunity to join in Real Estate Industry. We are looking for the Customer care executives for Pre-sales epartment for a Renowned Real Estate Company in Kolkata. Total no. of Vacancies - 3 It's an outgoing & Incoming calling process where a customer advisor needs to give information as per our crm & needs to fix up appointments. shifts - Day...