Senior Data Centre Operations Analyst

2 weeks ago


Chennai India Ensono Full time

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  • Monitor and manage internal and external MVS zSeries and VM/VSE environments to ensure production processing meets internal and external client agreed service levels and requirements.
  • High level of interaction with internal and external customers requires effective and professional communication.
  • Complete daily shift turnover and customer checklists associated with assigned client environment. Along with written shift turnover, verbal turnover must be facilitated.
  • Thoroughly document deviations within company s designated Incident Management tool, reflecting clear and tangible details surrounding each incident.
  • Properly escalate all events or incidents that may impact our ability to meet agreed service levels.
  • Ensure system IPL, maintenance and backup processes are successfully performed according to predetermined schedule and per established procedures.
  • Ensure all operations related changes are properly documented and approved in company designated Change Management tool prior to implementation. Follow-up and close completed changes with valid and meaningful data.
  • Adhere to company documented processing procedures for internal and external clients, as well as suggesting and requesting updates and improvements as needed to internal Operations SharePoint documentation repository.
  • Organize tasks to work independently.
  • Hands and feet support as required.
  • Perform additional duties as assigned or designated by Operations management.

Required Qualifications

  • Typically requires a Bachelor s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
  • 5 years experience in IT and with system monitoring.
  • Proficient in MS Office (Excel, Word, and Outlook)
  • Strong written / verbal Communication skills
  • Designing skills
  • Analytical and Critical thinking skills
  • Ability to represent Ensono in a professional manner to clients
  • Knowledge of mainframe (TSO, SDSF, TMS, QuickRef) and server scripts (read codeMidrange server knowledge)

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