Customer Relationship Manager

3 weeks ago

Mumbai City, India Harry International Private Limited Full time
Position: CRM / Customer Care Executive

Experience: 1.8 to 2.5 Years

Job location : West Mumbai (Malad)

Job Description:

Are you passionate about delivering exceptional customer experiences in the digital realm As a CRM / Customer Care Executive within our international Direct-to-Consumer (D2C) brand's digital team, you will play a pivotal role in building and maintaining strong customer relationships and ensuring their satisfaction. If you're driven to provide top-notch customer service and thrive in a challenging and self-motivated role, we want to hear from you.
Responsibilities:

Customer Relationship Management: Cultivate and maintain positive customer relationships through various digital channels, including email, chat, social media, and phone
Customer Support: Respond to customer inquiries, complaints, and feedback in a timely and professional manner, striving to exceed customer expectations
Issue Resolution: Effectively address and resolve customer issues, ensuring that their concerns are addressed promptly and to their satisfaction
Product Knowledge: Develop a deep understanding of our products and services to provide accurate information and assistance to customers
Feedback Analysis: Gather and analyze customer feedback and insights to identify areas for improvement and contribute to product and service enhancements
Data Management: Maintain accurate customer records, interactions, and feedback within the CRM system.
Cross-functional Collaboration: Collaborate with other teams, including marketing and product development, to convey customer feedback and insights for continuous improvement.
Customer Retention: Contribute to customer retention strategies, including loyalty programs, follow-up communication, and personalized interactions.
Quality Assurance: Ensure that all customer interactions meet or exceed quality standards and align with brand values.
Adaptability: Stay current with product updates and changes, and adapt to new customer service tools and technologies.
Skills:

1-3 years of experience in customer service or CRM roles, preferably in a digital or e-commerce setting.
Communication: Exceptional written and verbal communication skills in fluent English, with the ability to convey complex information clearly and professionally.
Empathy: The ability to empathize with customers and understand their needs and concerns.
Problem-Solving: Strong problem-solving skills to address and resolve customer issues efficiently.
Multichannel Support: Proficiency in providing customer support across various digital channels, including email, chat, social media, and phone.
CRM Tools: Familiarity with customer relationship management (CRM) software and tools.
Adaptability: Willingness to adapt to new processes, tools, and technologies to improve customer support.
Knowledge of customer retention strategies and techniques.
Understanding of customer feedback analysis and its role in product and service improvement.

If you are interested and your work match for this JD so pin you Cv below mail id :
[HIDDEN TEXT]

Your Faithfully 
Piyush Kanzariya 

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