Customer Operations
4 weeks ago
India- Mumbai, Maharashtra | Full-time (FT) | Customer Operations | Job ID _ Shift Timings: Flexible (24.7) | Management Level Analyst | Travel Requirements - NA Specialism Customer Operations This role will be an essential part of the Voice Program in the Customer Operations Vertical. Candidate must have good communication and interpersonal skills. He/she should have the ability to quickly and efficiently assimilate process knowledge and be good at problem-solving and root cause analysis. They must be professional in conduct/behaviour, appearance and communication. An understanding of web technology and cable setup is necessary. They must possess the ability to analyse information and evaluate results to choose the best solution and solve problems. He/she needs to have the ability to adapt to perpetual changes as per business needs and reliability in terms of attendance and timing is necessary. Those who have a basic knowledge of excel, are experienced in troubleshooting related process, have experience in cable or telecom industry, can analyse information and evaluate results to choose the best solution and solve problems and can multi-task are preferred. The candidate must have the ability to listen, comprehend information, and communicate effectively. Sharing work-related information with all the key stakeholders and highlighting opportunities for improvement/concerns, if any. They must be able to work collaboratively with a group of people to achieve team goals and be able to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. They must also have the ability to take proactive actions and willingness to take up responsibility beyond the assigned work area. Voice Process: Analyst Responsibilities -Interaction with Techs in the field to provide them with real-time support -Checking status of services on account in diagnostic tools -Ensure to take appropriate steps to resolve customer's problems -Troubleshooting of technical issues related to customers services Tier 1.5 support -Communicate effectively and close looping with the client in case of observations -Updating status in internal as well as client tools -Meet process expectations with high-quality standards and adherence to SLAs -Candidate shall adhere to the information security requirements Voice Process: Analyst Activities -Keep a track of all technicians with regards to the jobs assigned to them -Call up customers in case of any delays or to confirm appointments -Answer inbound calls from technicians and/or customers -Provision equipments on customers accounts once the technician has installed them -Audit work orders for accuracy and make corrections if required -Check for signal levels on all equipment and certify jobs as completed -Call up technicians to verify their status if they are taking longer on the job -Call up customers one hour before their appointment window end time to confirm the technician visit time -Call up customers to verify if they are home or not and make another appointment in case of customers being away -Add equipment to account in case there is any work order error or if the customer decided to switch some equipment -Coordinate with technicians and re-assign jobs if some technicians are unable to make it to their appointment -Reschedule jobs based on the available schedule of customers and technicians -Ensure customer satisfaction by understanding their needs and customizing the solution -Coordinate with DOJ/DOI team in case of any issues with regards to provisioning or adding equipment -Fill up the complete report and share with the APM/PM daily -Collate and share information for all appointments that are cancelled Minimum Qualifications -Any Graduate/Undergraduate with a minimum 6 months of experience can apply for this post (B.E, B.Tech, M.E, M.tech, MSc. B.Pharm, MBBS candidates are not eligible for this post) Preferred Qualifications -Basic knowledge of computer and/or telecom technology eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the worlds leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of Indias leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.
eClerx Customer Operations specializes in providing operational expertise and process excellence throughout the customer journey. We create solutions and services, utilizing a blend of technology and domain knowledge that support our clients evolving needs. Our suite of offerings enhances the customer experience by providing digital care support, quality monitoring & insights, advanced analytics, automation, superior technical operations support, and consulting services. We assist companies in developing, implementing, and operating multichannel customer interaction capabilities transforming everyday touchpoints into a superior customer experience.
-
Customer Advocate Operations
13 hours ago
India CommScope Full timeIn our 'always on' world, we believe it's essential to have a genuine connection with the work you do. CommScope and its brands create network technology to bring people together. By joining our team, you will have an impact on CommScope’s Customers Experience by building strong relationships with customers and internal teams to deliver exceptional...
-
Customs & Operations Assistant-Nfreight
2 weeks ago
india Dewan Consultants Full timeJob Description Customs & Operations Assistant – Nfreight – 2-3 years – Salary 4-5K – Location Umm Ramool Dubai Manage the day to day operations in a smooth and highly efficient manner at RashidiyaEnsure effective utilisation of the resources with minimal wastageCoordinate with freelance Agents and ensure constant flow of businessLiaise with...
-
Customer Sales Operations Specialist 1
16 hours ago
india OTSI Full timeJob Description Description: As a Channel Quoting Specialist at Micron Technology, Inc., you will be responsible for interacting with our distribution partners in order to maintain and grow Micron's channel business. It will be necessary for you to collaborate with internal and external stakeholders to ensure market share and sales plan goals are met, while...
-
Customer Service Executive
4 weeks ago
India Tata Communications Full time**Job Family Descriptor** Monitor large computer networks and servers for problems from a central location They analyze problems perform troubleshooting and incident response on the system communicate with site technicians and track problems through to resolution Create and maintain infrastructure necessary for the growth and upkeep of field and network...
-
Customer Operations Executive
3 days ago
india Dhwani Astro Full timePosition Overview: We are seeking a dedicated and detail-oriented Customer Support Representative to join our team. The primary responsibility of this role is to handle and verify Shopify orders and address inquiries from customers who have purchased our products. The ideal candidate will possess excellent communication skills, a strong attention to detail,...
-
Customer Service Executive
4 weeks ago
India Tata Communications Full timeJob Family Descriptor Monitor large computer networks and servers for problems from a central location They analyze problems perform troubleshooting and incident response on the system communicate with site technicians and track problems through to resolution Create and maintain infrastructure necessary for the growth and upkeep of field and network...
-
Business Operations
4 days ago
india Agensi Pekerjaan BTC Sdn Bhd Full timeJob Description Open Position: Business Operations & Customer Support, Manager (MNC Health & Wellness Company) An MNC Health & Wellness Company is currently hiring Business Operations & Customer Support, Manager to lead the Customer Support Team based in the Kuala Lumpur office. Key responsibilities include: Having more than 8 years of working experience...
-
Station Controller
1 day ago
india DB RRTS Operations India Private Limited Full timeStellenbeschreibung Responsibilities: • Managing the stations and handling the various activities.• Responsible for the smooth & safe passenger train movement.• Responsible for Safe and efficient operation of the station.• Handling safety equipment and also providing safety related training.• Handled various Accidents and Incidents at...
-
Operations Manager
1 day ago
india Acquist Marketing & Information Solutions Private Limited Full timeMy LokalMarket is an E-Commerce start-up, specializing in delivering kitchen essentials including specialty staples, poultry, fish, and meats, directly to our customers' doorsteps. We are looking to hire a dynamic Operations Manager to join our team. Operations Manager is responsible for overseeing and optimizing the day-to-day operations of the ecommerce...
-
Operations Manager
3 weeks ago
india Flintex Consulting Pte Ltd Full timeJob Description Position Summary A Global 3PL Logistics entity, seeking for a Logistics Operations Manager to lead a team in the management of logistics and warehouse operations to achieve targeted performance and required service standards.Responsibilities • Lead and manage the logistics operations• Responsible for P&L of the operations• Supervises...
-
Junior Engineer Telecom
2 weeks ago
india DB RRTS Operations India Private Limited Full timeStellenbeschreibung Responsibilities: SuperviseTelecom technicians to carry out all level of preventive and correctivemaintenance of Telecom team. Supervisethe installation, servicing and repairing of all Telecom equipment’s located atall stations & Depot, along with trackside and on-board trains. Ensurethe team uses proper hand, machine,...
-
Refinery Operator
4 weeks ago
India AAK International Full time**Refinery Operator** **About AAK** AAK is proud to be the world’s leading producer of specialty vegetable fats. Through our unique co-development approach we develop and provide value-adding vegetable oil solutions in close collaboration with our customers, enabling them to achieve long-lasting business results. By doing so, we solve customer specific...
-
Operator - Bms
1 month ago
India EFS Facilities Services India Full timeResponsible for the operation and monitoring of electronic building management equipment involving energy, critical safety and maintenance management systems - Prepare and produce reports in respect of the operation of BMS, as required - Keep accurate and timely records of servicing of plant and equipment, also planned preventative maintenance system and...
-
Procurement Manager
16 hours ago
india DB RRTS Operations India Private Limited Full timeStellenbeschreibung Responsibilities: • Manage the entire process in the planning of procurement of tools equipment’s and spares and work closely with logistics team for timely delivery and avoid costly delays and lost opportunities.• Ensure effective lines of communication to ensure timely delivery of commodities using the most...
-
Junior Engineer PSD
2 weeks ago
india DB RRTS Operations India Private Limited Full timeStellenbeschreibung Responsibilities: Plan, implement and review activities todevelop and maintain Quality and Environmental Management Systems Execution of maintenance by managing thecurrent needs and priorities of the work programs. Ensures the availability and distributionof all required resources (staff, materials, tools,...
-
Head of Operations
3 weeks ago
india Initiate International Full timeJob Description The Head of Operations is the driving force behind our client’s business's daily operations, orchestrating the flawless delivery of exceptional products and services. You will conduct a symphony of efficiency within their platform, harmonizing customer satisfaction with ambitious business objectives. Behind the scenes, you masterfully...
-
Refinery Operator
1 month ago
India AAK International Full time**Refinery Operator** Our story goes back more than 150 years, to the chilly southern coast of Scandinavia. From our early success in Sweden and Denmark, we’ve grown into the world’s leading specialist producer of plant-based oils, employing more than 4,000 people all across the globe. We work with our customers to make the products you love even...
-
Plant Operator
1 month ago
India Elementis Global Full timeAbout Us Elementis is a global specialty chemical company, with 1,300 employees operating 17 manufacturing sites across the globe. At Elementis, we bring a distinctive combination of expertise, innovation, and teamwork to every formulation challenge. We create high-value specialty additives that enhance the performance of our customers' products and make a...
-
Assistant Customer Service Manager
1 month ago
india IDFC FIRST Bank Full timeRole/Job Title: Assistant Customer Service Manager Function/Department: Rural Banking Job Purpose: The role entails managing and scaling up the retail banking business for the branch managing operations and resources in the most cost efficient and technology effective manner. The role bearer would lead customer service and branch operations...
-
Sales and Operations Intern
2 weeks ago
india The Candid Solutions Full timeJob Description The Candid Solutions is a dynamic and innovative business and solutions consulting company dedicated to providing the best solutions and services to various organizations that cut across various industries. As a Sales and Operations Intern, you will have the opportunity to gain hands-on experience and contribute to our sales and operations...