Business Operations

3 weeks ago


india Agensi Pekerjaan BTC Sdn Bhd Full time
Job Description

Open Position: Business Operations & Customer Support, Manager (MNC Health & Wellness Company)

 


An MNC Health & Wellness Company is currently hiring Business Operations & Customer Support, Manager to lead the Customer Support Team based in the Kuala Lumpur office.

 


Key responsibilities include:

  • Having more than 8 years of working experience with exposure in either Business Operations, Customer Support or Continuous Improvement activities within regional countries
  • Maintains and improves daily operations by monitoring ticket system performance and identifying and resolving problems
  • Work closely with the team with a strong focus on operational strategies by evaluating team results via ticketing and customer satisfaction survey
  • Proactively analyse information from a range of data sources to understand common issues and process related gaps
  • Coordinate with the regional stakeholders for project support, portfolio development and management, setting priorities and incident resolutions as well
  • Provide leadership to the team on the adoption of best practices and processes to ensure a high level of customer satisfaction from regional stakeholders
  • Good communication, leadership and stakeholder management skills

 


If you are interested, please send your CV to for a confidential discussion.

 


Visit today.

 


Please take note that only shortlisted candidates will be notified.

 


#BusinessOperations #CustomerSupport #ContinuousImprovement #Strategies #Operations #Leadership #Career #btcmalaysia #btcrecruitment #tehtarik #tehtarikmalaysia #Malaysia


Requirements



Requirements
• Minimum 5 years related working experience with at least 1 year in a managerial position. • Minimum 3 years audit experience is an added advantage. • Familiar with IFRS or MFRS. • Preferably with financial management and group consolidation experience. • Effective verbal and written communication skill. • Possess sense of urgency and committed to deliver results within tight deadlines. • Proficient in Excel and other Microsoft Office applications. • Experience in Microsoft Dynamics GP (accounting system) is an added advantage.Proficient in English and Bahasa Malaysia, both written and verbal.
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