Specialist Business Operations
2 weeks ago
Overview
TekWissen Group is a workforce management provider operating throughout India and several other countries worldwide. The client below is a leading technology company offering a range of IT solutions to businesses and organizations, enabling them to transform their digital futures
Position: Specialist Business Operations
Location: Bangalore
Duration: 12 Months
Job Type: Contract
Work Type: Remote
Job Description:
ACCOUNTABILITIES
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Provides operational support through varied informational processing activities that supports a specific business need
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Organizes and maintains files (hardcopy and electronic) for group supported
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Researches and obtains specific information requested by group supported
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Administers programs, projects and processes specific to the operating unit served
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Serves as a liaison with others within and outside the company
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Prepares standard or complex documents from various source materials
GENERAL SUMMARY
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As a Specialist Business Operations, you will be Responsible to support the Resource Management function within Global Business Services (GBS).
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You will Coordinate to plan & schedule Technical Resources to specific client engagement projects within a specific geography or practice.
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Partner with other resource managers to source & share additional delivery resources across different geographies for effective resource utilization.
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Develop and cultivate strong internal customer relationships within services organization. You are required to prioritize the tasks and work towards resolution with a sense of urgency.
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Perform Training to new hires and share process updates to the larger team to ensure workflow consistency.
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Take ownership of building and maintaining process documentations, prepare team reports and present to leadership in various forums
PRINCIPAL DUTIES AND RESPONSIBILITIES
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Take ownership of Resource Scheduling Activities for the assigned region
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Ensure all assigned tasks and responsibilities are successfully performed and completed within the prescribed SLA parameters.
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Resolve any scheduling issues arising with a sense of urgency by working with the respective team
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Collaborate with RMs across different regions to fulfill the resource requirements and apply attained experience and knowledge in solving routine issues and problems
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Help in maintaining the Process Documentations as per ISO Audit requirements.
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Cross train team members as and when needed
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Be flexible and open to working in various time zones and timelines and extension of work hours as required
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Adhere to all the policies and procedures of the organization and the line of business
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Performs other duties as required
SKILLS
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Ability to multi-task, prioritize and coordinate with multiple teams across geographies to meet deadlines.
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Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response
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Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
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Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
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Strong time management and organizational skills
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Ability to effectively manage time, and individually prioritize multiple tasks of competing priority
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Excellent ability to determine situational needs and provide appropriate solutions
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Positive attitude with quick learning ability & good grasping power.
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Demonstrate flexibility to work overtime hours as per business requirement
QUALIFICATIONS:
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Graduate in any discipline
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Good knowledge of computers (Basics, MS Office) required
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Exposure and/or experience to Incident Management tools like ServiceNow preferred
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Knowledge and/or experience working on SAP Project module preferred
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Exposure and/or experience with ITIL concepts preferred
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Education Required: Bachelors and/or Masters (Non-Technical)
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Experience Required: 2-5 Years Physical Requirements: Not Applicable
TekWissen Group is an equal opportunity employer supporting workforce diversity.
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