Specialist Business Operations

2 weeks ago


india Tekwissen India Full time

Overview

TekWissen Group is a workforce management provider operating throughout India and several other countries worldwide. The client below is a leading technology company offering a range of IT solutions to businesses and organizations, enabling them to transform their digital futures

Position: Specialist Business Operations

Location: Bangalore

Duration: 12 Months

Job Type: Contract

Work Type: Remote

Job Description:

ACCOUNTABILITIES

  • Provides operational support through varied informational processing activities that supports a specific business need

  • Organizes and maintains files (hardcopy and electronic) for group supported

  • Researches and obtains specific information requested by group supported

  • Administers programs, projects and processes specific to the operating unit served

  • Serves as a liaison with others within and outside the company

  • Prepares standard or complex documents from various source materials

GENERAL SUMMARY

  • As a Specialist Business Operations, you will be Responsible to support the Resource Management function within Global Business Services (GBS).

  • You will Coordinate to plan & schedule Technical Resources to specific client engagement projects within a specific geography or practice.

  • Partner with other resource managers to source & share additional delivery resources across different geographies for effective resource utilization.

  • Develop and cultivate strong internal customer relationships within services organization. You are required to prioritize the tasks and work towards resolution with a sense of urgency.

  • Perform Training to new hires and share process updates to the larger team to ensure workflow consistency.

  • Take ownership of building and maintaining process documentations, prepare team reports and present to leadership in various forums

PRINCIPAL DUTIES AND RESPONSIBILITIES

  • Take ownership of Resource Scheduling Activities for the assigned region

  • Ensure all assigned tasks and responsibilities are successfully performed and completed within the prescribed SLA parameters.

  • Resolve any scheduling issues arising with a sense of urgency by working with the respective team

  • Collaborate with RMs across different regions to fulfill the resource requirements and apply attained experience and knowledge in solving routine issues and problems

  • Help in maintaining the Process Documentations as per ISO Audit requirements.

  • Cross train team members as and when needed

  • Be flexible and open to working in various time zones and timelines and extension of work hours as required

  • Adhere to all the policies and procedures of the organization and the line of business

  • Performs other duties as required

SKILLS

  • Ability to multi-task, prioritize and coordinate with multiple teams across geographies to meet deadlines.

  • Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response

  • Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.

  • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance

  • Strong time management and organizational skills

  • Ability to effectively manage time, and individually prioritize multiple tasks of competing priority

  • Excellent ability to determine situational needs and provide appropriate solutions

  • Positive attitude with quick learning ability & good grasping power.

  • Demonstrate flexibility to work overtime hours as per business requirement

QUALIFICATIONS:

  • Graduate in any discipline

  • Good knowledge of computers (Basics, MS Office) required

  • Exposure and/or experience to Incident Management tools like ServiceNow preferred

  • Knowledge and/or experience working on SAP Project module preferred

  • Exposure and/or experience with ITIL concepts preferred

  • Education Required: Bachelors and/or Masters (Non-Technical)

  • Experience Required: 2-5 Years Physical Requirements: Not Applicable

TekWissen Group is an equal opportunity employer supporting workforce diversity.



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