Vendor Accountability Lead
3 weeks ago
Essential Responsibilities:
- Manage vendor relations and support RPO process including drafting and negotiating vendor agreements for Aviation HR Operations. May have direct vendor relationship management for one or more vendors.
- Lead QBRs and Annuals reviews.
- Drive ongoing rhythms.
- Monitor service level agreements and drive adherence through metric development, analysis, and reporting.
- Drive corrective actions with all partners through reporting, training, and relationship management.
- Provide and/or direct partners to appropriate training, tools and equipment and ensure that these resources are regularly maintained and available.
- Supports an environment of continuous improvement and look for ways to simplify and improve Aviation HR support services.
- Align and drive sourcing and HR Operational policies and compliance.
- Collaborate across functions and geographies.
- Proactively review company processes to achieve streamlining and increased efficiency.
- Contribute to broader global projects as required.
Qualifications/Requirements:
- Bachelor’s degree from an accredited university or college in related area (or a high school graduate/GED or equivalent with at least 6 years of relevant work experience).
- Minimum 3 years prior professional work experience (can include internships).
- Demonstrated record of maintaining supportive relationships with HR stakeholders.
- Fluency in English
- Remote work arrangements will be considered.
Desired Characteristics:
- HR Shared Service experience
- Experience leading with LEAN management principles.
- Comprehensive understanding of and ability to assimilate regulatory and compliance requirements into an ongoing product design.
- Cultural awareness and sensitivity: ability to flex style to suit differing cultural norms and experience of leading a culturally diverse team
- Proven ability to identify/anticipate and solve complex issues and manage to complete resolution.
- Ability to organize and analyze data, detail-oriented.
- Demonstrated courageous thinking skills.
- Solid interpersonal skills: ability to work effectively in a team-based environment.
- Strong customer service focus, with the ability to anticipate customer needs.
- Experience establishing and maintaining customer and supplier relationships.
- Supportive team player with a drive to create a positive work environment.
- Applies solid judgment ensuring integrity, compliance, & confidentiality
- Passion for continuous process improvement and simplification
- Ability to work in a fast-paced environment, prioritize multiple tasks and meet deadlines.
- Self-starter who can manage multiple tasks simultaneously with minimal supervision.
- Ability to communicate effectively verbally and in writing across all levels within the organization.
- Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
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