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Product Support Manager Vacuum

1 month ago

Delhi, Delhi, India Ingersoll Rand Full time
Job Title
Product Support Manager- Vacuum & Blowers

Location
Patel Nagar Delhi

About Us
In Ingersoll Rand PFT division, we sell Pressure Flow Technology products in India and external countries.

Job Summary
Product Support Manager Vacuum & Blowers is required to give first aid solution to Customer as first point on time during Customer Complaint issue. He will be leading time of 2/3 Call centre executive where he work upon registration of Customer complaint and give telephonic support so that basic issues can be resolved over the phone. Also he will be taking care of Multi Brand repair centre as Coordinator.

Responsibilities
Customer complaints timely resolution.
Leading Call centre team who will be coordinating with field service team for resolution of issues.
Giving telephonic solution to Customers for all PFT products.
Mapping CSR in system.
Handling Multi Brand repair Centre in Pune, Delhi and Hyderabad.

Basic Qualifications
(Essential qualifications, language, driving licence etc)
Engineer with 10+ year of Experience with OEMs handling Corp Customers and Team of 2/3 peoples
Knowledge of Low Pressure products Vacuum and Blowers of all type of ranges.
Multilingual will be additional advantage
Customer Service Support experience

Travel & Work Arrangements/Requirements
70% office job and 30 % multi brand repair centre

Key Competencies
Absolute KEY skills needed for role
Product knowledge over various range of products.
Product knowledge of PFT products
Good personality to handle Corp Customers over phone and teams.
Humble and pleasant in nature

What we Offer
We are all owners of the company Stock options(Employee Ownership Program) that align your interests with the company's success.
Yearly performance-based bonus, rewarding your hard work and dedication.
Leave Encashments
Maternity/Paternity Leaves
Employee Health covered under Medical, Group Term Life & Accident Insurance
Employee Assistance Program
Employee development with LinkedIn Learning
Employee recognition via Awardco

Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork.