Trade Support Analyst

2 weeks ago


Pune, Maharashtra, India Creospan Inc. Full time

Job Title: Trade Support Analyst (Senior Production Support) Location: Pune, MH Employment Type: Full-time About the Role: We are seeking a highly skilled Trade Support Analyst with expertise in Production Support to ensure seamless trade execution and post-trade operations. Job Description: As a Trade Support Analyst, you will be responsible for ensuring the smooth processing of pre-order and post-order transactions, trade reconciliation, and issue resolution in a high-paced financial environment. You will leverage your expertise in ServiceNow, SQL, database troubleshooting, and high-level debugging to provide timely support to front-office, middle-office, and back-office teams. Key Responsibilities: Provide L2/L3 production support for trade operations, ensuring timely resolution of issues. Monitor and support pre-order processing, post-order processing, and trade reconciliation. Identify and troubleshoot trade-related discrepancies and escalate critical issues as needed. Utilize ServiceNow for ticketing and incident management. Write and execute SQL queries to analyze trade data and troubleshoot database issues. Collaborate with cross-functional teams, including traders, operations, and IT teams, to resolve system issues efficiently. Perform high-level debugging and analyze logs to detect root causes of system failures. Ensure compliance with internal policies and regulatory requirements. Continuously work on process improvements to enhance system efficiency and performance. Required Skills & Qualifications: 5+ years of experience in Production Support within the Wealth Management or Investment Banking domain. Strong understanding of trade lifecycle, pre-trade/post-trade processing, and reconciliation. Proficiency in SQL and hands-on experience with database troubleshooting. Experience using ServiceNow or other ticketing/incident management tools. Strong analytical and problem-solving skills with expertise in high-level debugging. Experience working in Unix/Linux environments is a plus. Excellent communication skills and ability to interact with stakeholders across different teams. Ability to work under pressure and handle critical production issues efficiently. Preferred Qualifications: Experience with FIX protocol and order management systems. Knowledge of scripting languages (Python, Shell Scripting) for automation. Familiarity with cloud-based environments (AWS, Azure) is a plus.



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