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Service desk Management_Hyderabad

4 weeks ago

Hyderabad, Telangana, India Tata Consultancy Services Full time
Greetings from TCS
TCS Hiring for Service desk Management
Job Location: Hyderabad
Experience Range: 4-8 Years
Job Description :
Desktop & Network troubleshooting
First point of contact for all IT support related issues, managing incidents and the fulfillment of service requests across channels
Knowledge on O365, MS office Suite, Active Directory, Hardware and Software related troubleshooting skills
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Documenting processes and maintaining service desk records
Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills
Willingness to work in rotational shifts
Must be a strong cross-team collaborator
Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's