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Associate Director of Strategy

1 month ago

Gurgaon, Haryana, India Shipsy Full time
We are looking for a

Strategy Lead : Customer Success Initiatives

to drive customer retention, revenue expansion, and product adoption. The ideal candidate will have experience in

account management, customer success strategy, and revenue growth initiatives

within a

SaaS company . You will collaborate with

Key Account Managers, leadership teams, and cross-functional stakeholders

to enhance customer engagement and drive business outcomes.

Key Responsibilities
Develop and execute

customer success strategies

to enhance retention and expand revenue.
Work closely with

Key Account Managers

to identify growth opportunities and optimize customer engagement.
Support

product adoption initiatives , ensuring customers maximize the value of Shipsy's solutions.
Drive

strategic initiatives

to improve customer experience, operational efficiency, and business outcomes.
Utilize tools like

DevRev

to monitor customer health, engagement, and support initiatives.
Analyze

customer data and feedback

to identify trends and enhance service offerings.
Act as a strategic advisor to customers, helping them align Shipsy's solutions with their business goals.
Work cross-functionally with

sales, product, and leadership teams

to develop scalable customer success programs.

Key Requirements
MBA/Bachelor's from a Tier-1 institute

(preferred).
3-5 years of experience in customer success, account management, or strategy

in a

B2B SaaS company .
Proven track record of

driving customer success initiatives and revenue growth .
Hands-on experience with

customer success platforms

(e.g.,

DevRev

or similar tools).
Strong understanding of

product adoption strategies and customer lifecycle management .
Experience working with

management consulting firms

to drive strategic initiatives.
Excellent

analytical, communication, and relationship-building skills .
Ability to

collaborate with cross-functional teams

to achieve business goals.

About Shipsy:

Shipsy is a Global SaaS company focused on the Logistics tech space. Logistics is a multi trillion dollar industry, but still largely run in a manual manner. At Shipsy, our technology
platform helps Retailers, Logistics and Manufacturing companies get end to end visibility of their shipments, reduce logistics costs and enhance customer experience.

Our customers span across Middle East, India and South East Asia and include enterprises like
Reliance (their entire Retail operations, exports and imports runs on Shipsy), Domino's, Gulf Marketing Group, UPS Gulf, DTDC Express, Burger King, Landmark Group - Homecentre, More Retail and many more. We process over 2 million shipments a day and about 10% of India's container trade is tracked on our platform. https://shipsy.io/