EUC Lead
4 weeks ago
Greetings from TCS
TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.
Role: EUC Lead
Location: New Delhi
Experience Range: 6 to 8 years
Job Description:
Desired Competencies:
This role involves leading a team of IT professionals, providing technical guidance, and ensuring that end-user systems and services are reliable, efficient, and aligned with organizational goals.
Expectations From The Role:
Key Responsibilities:
1. Team Leadership: o
Lead and mentor a team of IT support specialists and technicians.
Allocate resources, prioritize tasks, and ensure effective performance of the support team.
Conduct performance reviews, provide feedback, and facilitate professional development opportunities for team members.
2. Technical Support and Troubleshooting:
Oversee the resolution of complex technical issues escalated by the support team.
Ensure timely and effective support for end-user hardware, software, and network-related problems.
Develop and maintain documentation for common issues, solutions, and standard operating procedures.
3. System and Application Management:
Manage and maintain end-user hardware (desktops, laptops, mobile devices) and software applications.
Ensure that all end-user systems are up-to-date with the latest patches, updates, and security measures.
Collaborate with vendors and other IT teams to deploy new technologies and software.
4. Project Management:
Lead and participate in technology deployment and upgrade projects.
Coordinate with other departments to assess needs and implement solutions that align with business objectives.
Develop project plans, manage timelines, and track progress to ensure successful project completion.
5. Process Improvement:
Analyze current end-user support processes and identify areas for improvement.
Develop and implement best practices to enhance support efficiency and user satisfaction.
Monitor key performance indicators (KPIs) and prepare reports on support performance and user feedback.
6. User Training and Communication:
Create and deliver training materials and sessions for end users on new technologies and systems.
Act as a liaison between end users and IT, communicating technical information in a clear and user-friendly manner.
Gather feedback from end users to improve support services and address recurring issues.
7. Technical Skills:
Create and deliver training materials and sessions for end users on new technologies and systems.
Proficiency in supporting various operating systems (Windows, macOS), hardware, and software applications.
Experience with Patching and image deployment tool.
Experience with IT service management tools and practices.
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