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EUC Lead

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New Delhi, India Tata Consultancy Services Full time
Dear Candidate
Greetings from TCS
TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.
Role: EUC Lead
Location: New Delhi
Experience Range: 6 to 8 years
Job Description:
Desired Competencies:
- This role involves leading a team of IT professionals, providing technical guidance, and ensuring that end-user systems and services are reliable, efficient, and aligned with organizational goals.
Expectations From The Role:
Key Responsibilities:
1. Team Leadership: o
- Lead and mentor a team of IT support specialists and technicians.
- Allocate resources, prioritize tasks, and ensure effective performance of the support team.
- Conduct performance reviews, provide feedback, and facilitate professional development opportunities for team members.
2. Technical Support and Troubleshooting:
- Oversee the resolution of complex technical issues escalated by the support team.
- Ensure timely and effective support for end-user hardware, software, and network-related problems.
- Develop and maintain documentation for common issues, solutions, and standard operating procedures.
3. System and Application Management:
- Manage and maintain end-user hardware (desktops, laptops, mobile devices) and software applications.
- Ensure that all end-user systems are up-to-date with the latest patches, updates, and security measures.
- Collaborate with vendors and other IT teams to deploy new technologies and software.
4. Project Management:
- Lead and participate in technology deployment and upgrade projects.
- Coordinate with other departments to assess needs and implement solutions that align with business objectives.
- Develop project plans, manage timelines, and track progress to ensure successful project completion.
5. Process Improvement:
- Analyze current end-user support processes and identify areas for improvement.
- Develop and implement best practices to enhance support efficiency and user satisfaction.
- Monitor key performance indicators (KPIs) and prepare reports on support performance and user feedback.
6. User Training and Communication:
- Create and deliver training materials and sessions for end users on new technologies and systems.
- Act as a liaison between end users and IT, communicating technical information in a clear and user-friendly manner.
- Gather feedback from end users to improve support services and address recurring issues.
7. Technical Skills:
- Create and deliver training materials and sessions for end users on new technologies and systems.
- Proficiency in supporting various operating systems (Windows, macOS), hardware, and software applications.
- Experience with Patching and image deployment tool.
- Experience with IT service management tools and practices.