Customer Experience Intern

1 week ago


Delhi, Delhi, India Nua Full time
Nua is a venture-funded, direct-to-consumer (D2C) brand transforming women's wellness in India. Starting with our innovative, chemical-free and India's only fully customisable sanitary pads, we are on a mission to develop holistic and personalised solutions for solving real problems that women face. We do this by building a wellness platform with great products, an impactful community and a personalised customer experience. With a growing community of over 10 lakh women, we are already India's largest and most engaged digital-first FemTech brand.
Our story began with a pad. And not just any pad that could be picked off the shelves but one that was truly thought around a woman's needs. Since then, we have grown multi-fold with innovative, inclusive and effective products that are Made Safe certified and backed by science. We continue to co-create products with our community and fuel the D2C revolution through deep consumer insights and investments in technology.

Nua has raised over $12 million in venture funding, backed by marquee investors including Lightbox Ventures, Kae Capital, Deepika Padukone and Vindi Singh Banga, and Kamini Banga of the Banga family office.

If you are as passionate as we are in making a difference and creating real impact in a fast-paced and wildly creative environment, then you might just be the person we are looking for.

Job Summary:
We are seeking an Email Handling Intern to join our team. The ideal candidate will be responsible for managing and responding to all incoming emails promptly and professionally. This is a work-from-home position, and the intern will need to have their own laptop and stable internet connection.

Key Responsibilities:
Respond to all incoming emails in a timely and professional manner
Prioritize emails based on urgency and importance
Forward emails to the appropriate team members when necessary
Provide exceptional customer service through email communication
Follow up with clients and customers when necessary
Provides input and feedback on email communication strategies

Requirements:
Excellent written and verbal communication skills
Strong attention to detail and organizational skills
Ability to work independently and manage time effectively
Proficient in Microsoft Office and Gmail
Must have their own laptop and stable internet connection
Ready to work with rotational off and work timing from 10 am to 8 pm

Note - This is a paid internship

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