Sr. Customer Rep, ScientificSalesAffairs

2 weeks ago

Pune, Maharashtra, India myGwork Full time
This job is with MSD, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Description Field Manager, Technical This role is responsible for providing technical support to the concerned Zonal Sales team, by conducting technical training related to animal health and products to AFMs, organizing and participating in the technical seminars to field veterinarians & customers along with Sales team, attending the customer complaints, meeting Veterinary professionals of field and colleges for sharing of technical inputs, coordinating with VSD Corporate and Diagnostic laboratory in disease surveillance, customer requirements and field trials Our Veterinary team use their scientific background to provide technical expertise and education to our customers, sales and marketing teams. With a deep knowledge of pharmacology and animal health we engage scientific exchange with external experts and industry leaders ensuring the scientific value of our animal health portfolio is understood. Primary responsibilities include, but are not limited to: Providing Technical Services to customers in assigned geography (these services include on site customer visit along with Sales Team & off side telephonic support as well)

Customer Meetings: Meeting customers in a group to create awareness about relevant scientific practices and advancements with an objective to become a partner of choice among customers Special Focus on Key accounts / customers: Collaborating with Key account managers and sales team to define key success areas in each key account and customer and developing and executing a comprehensive Tech service plan for maximizing our gains. Technical Up gradation of Sales team in assigned geography: Staying ahead of curve for recent technical development in Poultry / Ruminant Industry and prepare internal competencies to provide customer support Maximizing our company's Global Resources:

Strong Collaboration with Sr. Technical Manager to leverage Global technical resources Outbreak management: Attend to, investigate outbreaks/customer complaints related to Poultry diseases as required within the business sphere and provide and counsel the customers for overall improvements. Peer feedback in the process is sent to relevant stakeholders. Supervising Local Clinical Trials and Market support studies in guidance of Sr. Tech Manager.

Publication of Clinical Trials & Market Support Study Outcome in relevant peer reviewed Scientific Journals Supervise and provide timely and effective technical materials which maximize selling efforts.

Assure that questions from customers are answered thoroughly and correctly in an accurate and timely fashion. Strong Collaboration with IDL Team for maximizing our diagnostic support to customers

Collaboration with relevant Technical & Veterinary Education institutes in assigned geographies to further improve our image as Science Driven Organization Resource the useful technical articles from scientific fraternity for publishing the Blue Cross Book in order to the technical knowledge updating of the field veterinary staff.

Any other relevant task which can help in improving business Pharmacovigilance Role: Technical support to DPOC for PV cases Ensure PV compliance Qualifications & Skills Degree in Veterinary Sciences 2-3 years of field experience to handle all field situations and provide technical solutions to the customer needs Our Animal Health division is a trusted global leader in veterinary medicine, dedicated to the health and well-being of animals. We are a global team of professionals working together to make a positive difference in animal care and the world's food supply and have a deep sense of responsibility towards our customers, consumers, animals, society and our planet. We offer one of our industry's most innovative portfolio of products, services and technologies that serve to prevent, treat, and control diseases across all major farm and companion animal species. Your role with us is integral to helping the world meet new breakthroughs that affect generations to come, and we're counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. Who we are ... We have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for ... Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us-and start making your impact today. We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively for the common good. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Current Employees apply HERE Current Contingent Workers apply HERE Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.

No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status: Regular Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Not Applicable Shift: Valid Driving License: Hazardous Material(s): Job Posting End Date: 03/13/2025 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID: R336684 #LI-DNI

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