Director of Operations

5 days ago

Chennai, Tamil Nadu, India Supply Chain Resources Group, Inc. Full time
Report to Managing Director, manage all operations in India starting from entity establishment and maintaining its legal compliance, people management, recruiting, budget management, customer interfacing, back-office management, to accounting and financial overview.
Support global strategy to deploy new technology and automated solutions to improve productivity, streamline process, and continuously seek for new opportunities to support company's growth.

RESPONSIBILITIES
Entity Establishment and Compliance
Collaborate with legal firms to register the local entity and obtain necessary operating licenses.
Ensure full compliance with statutory requirements (e.g., tax, VAT, social security, provident funds).
Ensure an entity is continuously compliance with law and regulation.
Establish and keep updating site procedure, set policy and processes to ensure it meets legal requirement.
Continuously improve internal processes for better productivity.
Source and identify a service provider for accounting and payroll and other essential services.
Source and manage office locations, negotiate leases, and oversee vendor relationships for essential services.
Pricing comparison, vendor selection for all required services (office rental, payroll service, health insurance plan, etc.). Manage relationships/agreements with external partners/vendors.
Ensure and audit inventory keeping and tracking.

Talent Management Recruit employees to fill in customer vacant positions and internal positions.
Technical interview candidates and/or delegate to skilled person.
Onboard and orientating new employees.
Maintain required employee onboarding and hiring documentation.
Monitor staff performance, develop key performance goals, communicate with staffs about issues affecting their performance, trigger set of action for improvement, mentoring and coaching.
Supervise staff from different departments and provide constructive feedback.
Manage employee relations and staff welfare issues. Ensure working conditions and environment are motivated for productivity.
Analyze trends in compensation and benefits of similar industries as a part of employee retention effort.
Plan and review employee gathering activities to maintain and improve team morale and engagement.

Budget Management

Control operating budget and optimize expenses.
Continuously look for opportunities for cost reduction.
Maximize resource utilization and efficiency. Minimize idle time of recourses.
Monthly project cash request from SCRG Inc. sufficient to support monthly operating expenses.
Forecast annual budget.

Payroll, Accounting and Finance

Review and approve expense. Authorize money transfer.
Review and approve payroll. Authorize money transfer.
Ensure correct expenses are sent to accounting for bookkeeping and is recorded under correct category.
Review monthly financial report. Support request from corporate Accounting.
Review annual financial audit.

Legal Representative

Represent company in signing various contracts.
Review, and sign documents on behalf of employer.

Customer Focus Team Lead

Maintain relationship with customer both for operation issue and technical advice. Be an escalation point and a one stop contact.
Facilitate customer requests for various subjects (laptop, software, travel, leave management, WFH management etc.)
Lead bi-yearly customer survey activity for all sites. Analyze results and distribute to team for performance bonus calculation and continuous improvement.
Work closely with account managers to retain clients.
Build relationships with new customers.
Support component sourcing and supplier selection program. Coach new team members to perform the tasks. Review report before publishing to customers.

Business Development

Continue looking for new business lead and business opportunity, convey information to sales team.
Maintain good image of SCRG and brand strategy.

Others

Support other initiative requests as assigned.

Qualifications:
A degree is required with preference given to a major in technical; an MBA is preferred.
Good knowledge in India labor regulation, HR-related law. Able to suggest compliance recommendation.
10 years' or more experience in management, preferably in an international business setting.
Experience in EMS business preferred. Fully understand manufacturing process from Supply Chain to technical perspective.
Experience as an entrepreneur, a self-starter business setup is a plus.
Superior interpersonal and communication skills with an ability to work with people at multiple levels both internal and external of the organization.
Skilled in people management, budget planning with strong sense of leadership.
Attention to detail personality with teamwork attitude. Good communication and interpersonal skill, Eng and local language. Self-starter, a problem solver, solution provider.
Exceptionally well organized and driven by success with a strong work ethic.
Analytical thinker with superior problem-solving skills.
Must be familiar with computer software programs e.g. Word, Excel etc.

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