Head of Presales

2 weeks ago

Gurgaon, Haryana, India ShepHertz Technologies Full time
Role Overview:

We are looking for an experienced

IT Services & Staff Augmentation Leader

who will

combine presales, practice leadership, and business growth responsibilities . The ideal candidate will be responsible for

driving revenue, defining technical capabilities, leading solutioning efforts, and ensuring delivery excellence .
This role involves:
Strategizing and driving IT services growth

(both project-based and staff augmentation)
Leading presales activities, solution design, and client engagement
Building and managing a technology practice

to deliver high-quality services
Owning P&L, pricing models, and market expansion efforts

Key Responsibilities:

1. Business Growth & Leadership

Define and execute a

strategic growth plan

for IT services & staff augmentation.
Develop a strong

pipeline of new business opportunities

and drive conversions.
Work closely with the

sales team to create winning proposals

and differentiate the company's offerings.
Collaborate with marketing to position services effectively in the market.
Build strong

customer relationships

and lead high-impact discussions with C-level executives.
2. Presales & Solutioning

Lead the presales function , including RFP/RFI responses, proposals, and bids.
Understand customer pain points

and design tailored IT services & staffing solutions.
Create

solution frameworks, pricing models, and business cases

to win deals.
Conduct

technical presentations, workshops, and PoCs

to demonstrate capabilities.
Ensure a high

win rate

through consultative selling and competitive positioning.
3. Practice Leadership & Capability Building

Establish and grow

capabilities across key technology areas

(e.g., Cloud, DevOps, AI, Security, Digital Transformation, etc.).
Build and manage a

team of skilled professionals

(recruitment, upskilling, and competency development).
Define

best practices, delivery methodologies, and reusable frameworks

for IT services.
Collaborate with the

delivery teams

to ensure smooth project execution and customer satisfaction.
Work on

innovation, automation, and accelerators

to improve service efficiency.
4. Staff Augmentation Strategy & Execution

Develop a

scalable model for IT staff augmentation

(onsite, offshore, nearshore).
Build and manage a

strong talent pipeline

to support rapid hiring for client needs.
Create

engagement models, SLAs, and governance frameworks

for staffing solutions.
Collaborate with recruiters to

enhance candidate quality and selection speed .
Ensure seamless

resource onboarding, deployment, and performance management .
5. Financial & P&L Ownership

Own the

P&L for IT Services & Staff Augmentation .
Optimize

pricing strategies

to ensure profitability while remaining competitive.
Track and improve

revenue, margins, and utilization rates

across engagements.
Negotiate

contract terms, SLAs, and MSA agreements

with clients and vendors.

Key Skills & Qualifications:

Must-Have Skills:

Business Development & Presales Expertise

– Proven track record in driving IT services revenue, solutioning, and winning deals.

IT Services Delivery Experience

– Strong understanding of project execution methodologies (Agile, DevOps, ITIL, etc.).

Technical Acumen

– Hands-on experience or deep knowledge in Cloud, AI, DevOps, Cybersecurity, or other IT domains.

Staff Augmentation Expertise

– Experience in managing IT resource staffing, workforce planning, and recruitment models.

Customer & Stakeholder Management

– Ability to engage with C-level executives, understand business needs, and align solutions.

Financial Acumen

– P&L ownership, pricing strategies, and contract negotiations.

People Leadership

– Experience in hiring, mentoring, and managing high-performing technical and presales teams.

Good-to-Have Skills:

Exposure to

nearshore/offshore delivery models .
Experience in working with

MSPs, SOW-based hiring, and large IT staffing accounts .
Knowledge of

industry trends in IT services, emerging tech, and competitive intelligence .

KPIs for Success in This Role:

Revenue Growth

– Achieving quarterly and annual sales targets for IT services & staff augmentation.
Win Rate in Presales

– Percentage of deals won vs. bids submitted.
Talent Utilization Rate

– Optimizing deployed resources for maximum productivity.
Client Satisfaction Score (CSAT)

– Ensuring high customer retention and positive feedback.
Profit Margins

– Maintaining healthy gross and net margins across services.
Practice Expansion

– Growing the technical capabilities, team size, and service offerings.

Why Join Us?

Lead and shape the

IT services & staff augmentation strategy

for a fast-growing company.
Directly contribute to

business growth, innovation, and profitability .
Work with a

high-energy leadership team

and make a tangible impact.
Opportunities to

engage with global clients

across industries.

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