Head - Presales & Practice - IT Services & Staff Augmentation

1 week ago

Gurgaon, Haryana, India SHEPHERTZ TECHNOLOGIES PRIVATE LIMITED Full time

Role Overview:

We are looking for an experienced IT Services & Staff Augmentation Leader who will combine presales, practice leadership, and business growth responsibilities.

The ideal candidate will be responsible for driving revenue, defining technical capabilities, leading solutioning efforts, and ensuring delivery excellence.

This role involves:

Strategizing and driving IT services growth (both project-based and staff augmentation).

Leading presales activities, solution design, and client engagement.

Building and managing a technology practice to deliver high-quality services.

Owning P&L, pricing models, and market expansion efforts.

Key Responsibilities:

Business Growth & Leadership:

- Define and execute a strategic growth plan for IT services & staff augmentation.

- Develop a strong pipeline of new business opportunities and drive conversions.

- Work closely with the sales team to create winning proposals and differentiate the company's offerings.

- Collaborate with marketing to position services effectively in the market.

- Build strong customer relationships and lead high-impact discussions with C-level executives.

Presales & Solutioning:

- Lead the presales function, including RFP/RFI responses, proposals, and bids.

- Understand customer pain points and design tailored IT services & staffing solutions.

- Create solution frameworks, pricing models, and business cases to win deals.

- Conduct technical presentations, workshops, and PoCs to demonstrate capabilities.

- Ensure a high win rate through consultative selling and competitive positioning.

Practice Leadership & Capability Building:

- Establish and grow capabilities across key technology areas (e., Cloud, DevOps, AI, Security, Digital Transformation, etc.

- Build and manage a team of skilled professionals (recruitment, upskilling, and competency development).

- Define best practices, delivery methodologies, and reusable frameworks for IT services.

- Collaborate with the delivery teams to ensure smooth project execution and customer satisfaction.

- Work on innovation, automation, and accelerators to improve service efficiency.

Staff Augmentation Strategy & Execution:

- Develop a scalable model for IT staff augmentation (onsite, offshore, nearshore).

- Build and manage a strong talent pipeline to support rapid hiring for client needs.

- Create engagement models, SLAs, and governance frameworks for staffing solutions.

- Collaborate with recruiters to enhance candidate quality and selection speed.

- Ensure seamless resource onboarding, deployment, and performance management.

Financial & P&L Ownership:

- Own the P&L for IT Services & Staff Augmentation.

- Optimize pricing strategies to ensure profitability while remaining competitive.

- Track and improve revenue, margins, and utilization rates across engagements.

- Negotiate contract terms, SLAs, and MSA agreements with clients and vendors.

Key Skills & Skills:

- Business Development & Presales Expertise : Proven track record in driving IT services revenue, solutioning, and winning deals.

- IT Services Delivery Experience : Strong understanding of project execution methodologies (Agile, DevOps, ITIL, etc.

- Technical Acumen : Hands-on experience or deep knowledge in Cloud, AI, DevOps, Cybersecurity, or other IT domains.

- Staff Augmentation Expertise : Experience in managing IT resource staffing, workforce planning, and recruitment models.

- Customer & Stakeholder Management : Ability to engage with C-level executives, understand business needs, and align solutions.

- Financial Acumen : P&L ownership, pricing strategies, and contract negotiations.

- People Leadership : Experience in hiring, mentoring, and managing high-performing technical and presales teams.

Good-to-Have Skills:

- Exposure to nearshore/offshore delivery models.

- Experience in working with MSPs, SOW-based hiring, and large IT staffing accounts.

- Knowledge of industry trends in IT services, emerging tech, and competitive intelligence.

KPIs for Success in This Role:

- Revenue Growth : Achieving quarterly and annual sales targets for IT services & staff augmentation.

- Win Rate in Presales : Percentage of deals won vs. bids submitted.

- Talent Utilization Rate : Optimizing deployed resources for maximum productivity.

- Client Satisfaction Score (CSAT) : Ensuring high customer retention and positive feedback.

- Profit Margins : Maintaining healthy gross and net margins across services.

- Practice Expansion : Growing the technical capabilities, team size, and service offerings.

Why Join Us?.

- Lead and shape the IT services & staff augmentation strategy for a fast-growing company.

- Directly contribute to business growth, innovation, and profitability.

- Work with a high-energy leadership team and make a tangible impact.

- Opportunities to engage with global clients across industries.

(ref:iimjobs.com)

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