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Customer Service Representative

1 month ago

Navi Mumbai, Maharashtra, India Wipro Full time
Job description

Roles and Responsibilities:
·

Inbound / Outbound interaction with clients.
· Good typing speed.
· Good computer navigational skills and familiar with MS office.
· Should have good customer service skills
· Understand customer queries / request and act accordingly.
· Maintain a healthy and clean work environment.
· Update knowledge of process on regular basis.

·

Must have
·

Graduate / Undergraduate.
· Should not be from a technical background
· Should not be a full-time student and also should have cleared his last appeared exam.
· Should not be pursuing a full-time career exam (pilots / cabin crew. etc) .

·

Good to have:
. considering Experience and fresher
·

Previous experience in Travel industry would be preferred
· Experience of 1-2 years desirable.
· Experience in call center will be an advantage.
· Work on track & trace
· Knowledge of Western culture would be an added advantage. (USA/UK culture)
. Experience of Air travel would be desired
. Worked in Airlines Industry/ (reservation & ticketing)
. IATA certified/Trained on foundation/consultant course (Airlines business)

·

Don'ts
·

Poor grammar
· Poor Windows skills
. Not taking more than 3y experience
· Issues with comprehending & communicating effectively with the customer.
·

NOT ELIGIBLE: - MBA/PG/BE/BTech /MCA/BSc IT, Certified professional lawyer, CAs,

Important notes: -
-5 days working and any 2-week offs.
- Should be flexible in 24*7 shifts.
- Should be within Transport Boundary.
- Job location: Airoli , navi mumbai